Wilson Debetimi Egeripou

WILSON DEBETIMI EGBERIPOU Customer Service & Virtual Support Professional Phone: - Email:-PROFESSIONAL SUMMARY Customer Service and Sales Support Professional with over 8 years of experience delivering exceptional customer experiences across diverse industries. Proven ability to manage high-volume client interactions, resolve complex issues efficiently, and lead teams to achieve service excellence. Skilled in virtual assistance, client relationship management, and sales support, with a strong commitment to customer satisfaction and business growth. SKILLS - Virtual Assistance & Remote Support - Client Relationship Management - Sales & Lead Generation - Communication & Interpersonal Skills - Microsoft Office Suite & Productivity Tools - Problem-Solving - Team Leadership - CRM Tools (e.g., HubSpot, Zoho – optional to add if used) PROFESSIONAL EXPERIENCE Sales Executive Bogo Beverages — 2023 – 2024 - Identified and engaged potential clients through targeted outreach - Negotiated and finalized sales deals, meeting and exceeding targets - Maintained long-term client relationships and ensured satisfaction - Provided post-sale support to build loyalty and repeat business Customer Service Manager Opulent Kitchen — 2020 – 2022 - Processed customer orders, forms, and applications with accuracy - Maintained detailed records of customer interactions and service history - Resolved escalated issues with a focus on positive outcomes - Delivered timely follow-ups to maintain customer trust and retention Customer Service Representative Premium Service — 2016 – 2020 - Managed a client database of 300+ customers - Responded promptly to customer inquiries via phone, email, and chat - Ensured fast and effective resolution of complaints and technical issues - Delivered consistent, high-quality service in a fast-paced environment EDUCATION Bachelor’s Degree in Entrepreneurial Studies Nasarawa State University — 2014 – 2018