Wilson Cruz

Wilson Q. Cruz Customer Service Representative 2 Technical Support Representative Fraud Analyst 2 Dedicated and tactful customer service representative with significant knowledge and experience in solving problems technical and fraud issues. - #1718 Basangan, San Francisco, San Antonio, Nueva Ecija Work Experience Recruitment Specialist Hero Resources Inc. 03/01 2019 - Present Job Description:Responsible in pooling sourcing and screening applicants for BPO company All over the Philippines. Customer Service Representative VXI Global Services 04/2018 to 09/2018 Job Description: Responsible in handling technical troubleshooting for Cable tv, Internet, Mobile phone and landline phone (AT&T). We also handle payments and billing concerns. Accomplishments: I was able to be on rank 2 in the month of September and agent with below 5.3 transferred calls over all in Pampanga site Fraud Analyst 2 Convergys Philippines 09/2017 to 04/2018 Job Description: Responsible in handling calls regarding transactions that seems to be fraud, we back check and verify transactions made by our customer to make sure that those transaction are all theirs. Technical Support Representative Sutherland Global Services 07/2016 to 08/2017 Job Descriptions: Responsible in handling technical troubleshooting for Cable tv and Internet. We also handle payments and billing issues (AT&T) Accomplishments: I was able to maintain and manage to be on the ranking for 4 consecutive months and was given an exemplary commendation for handling a call from a retiree employee of the said company. Sales Representative Sitel Philippines 02/2015 to 06/2016 Job Description: Responsible of processing orders from customers and making sure they receive it timely. (Staples) Customer Service Representative 2 Startek Philippines 10/2013 to 02/2015 Job Description: Responsible in handling technical troubleshooting for mobile phones and laptop sticks and we also handle payments and billing issues and escalations. Accomplishments: I was awarded as Breakthrough agent of the year Underground Cable Technician/ Jointer Mastourah KSA 07/2010 to 08/2013 Job description: Responsible in handling troubleshooting and repairing underground cable connections during emergency. Customer Service Representative Teletech Philippines 05/2009 to 06/2010 Job Description: Responsible in handling technical troubleshooting for mobile phones and laptop sticks and we also handle payments and billing issues and escalations. Accomplishments: We were awarded 2 consecutive month as rank 1 in the team standing for Tmobile Skills and Competences Clear Communication Conflict Resolution Data base maintenance Teamwork Quick learner Results oriented Customer care Time management Technical Skills Computer database management (CRM) Telephone Skills (multi-line phone systems) Computer Troubleshooting (Software and Hardware) Education Saint Louis University Baguio City BSEE- under graduate Isabela State University BSEE- under graduate Character References Vladi Alumbres (Startek) Supervisor- Froyde Lee (VXI) Quality Assurance- Arvin |Boleche (Sutherland) Senior Operations Manager-