WILLS, ETUKIKPA
Akwa Ibom, Nigeria •-• -
•LinkedIn • Portfolio:https://bit.ly/Etukikpa-Wills
SUMMARY
● Proven track record in providing efficient customer support and handling administrative tasks
for senior leadership.
● Skilled in leveraging digital tools and software to streamline processes, enhance productivity,
and deliver top-tier client service.
● Strong organizational and problem-solving skills with the ability to manage multiple tasks,
calendars, and communications efficiently.
● Background in Health, Safety, and Environment (HSE), ensuring adherence to safety protocols
and improving operational efficiency.
SKILLS
● Customer Support
(Call, Email, Chat,
Social Media)
● Schedule
Management (Doodle,
●
Google Calendar)
Microsoft Suite
(Word, Excel,
PowerPoint)
●
Google Workspace
● (Docs, Sheets, Slides)
Outlook
● CRM Tools (Zendesk,
Zoho)
● Task/ Project
Management (Jira,
Trello, Asana,
Click-Up)
●
Slack, Zoom, Google
Meet, Microsoft
Teams
●
Resource
Management (Notion,
Evernote)
● File Management
(Dropbox, Box)
● Research
● Report Writing
●
Data Entry and
Bookkeeping
●
Communication and
Collaboration
●
Problem Resolution
●
Time Management
●
Attention to Detail
WORKEXPERIENCE
Freelance Virtual/ Executive Assistant
Jan. 2024 – Present
● Managed scheduling, meetings, and travel arrangements for a senior executive, coordinating over
30 appointments monthly with 100% accuracy.
● Resolved customer inquiries via email and chat, achieving a 95% satisfaction rate and reducing
response times by 20%.
● Conducted detailed online research, delivering 10+ actionable reports monthly to support
strategic decisions.
● Oversaw content scheduling for a social media account, increasing
engagement by 25% in six months.
Freelance Virtual Assistant
May 2024 – Oct. 2024
Treehill Impact (Supporting Imemfon C.)
● Provided comprehensive administrative support to the organization's lead, streamlining processes
and improving time management.
● Scheduled and coordinated meetings, managed calendars, and ensured deadlines were met.
● Assisted in preparing materials for projects, including reports and presentations.
● Responded to inquiries, handled correspondence, and maintained organized documentation
systems.
Administrative & Logistics Co-ordinator
Samatis Enterprise Nigeria
2021 – 2023
•
Assigned and monitored clerical, secretarial and administrative responsibilities amongst staff.
Directed office activities and coordinated logistics to enhance operational efficiency.
•
•
•
Monitored and maintained office supplies inventory.
Maintained organizational data security and confidentiality.
Evaluated staff performance to meet organizational goals.
Site Safety Advisor & Manager
ExxonMobil Nigeria & Prime Sources Limited
-
● Provided guidance on safety protocols and ensured compliance with industry standards.
● Conducted audits, prepared safety reports, and monitored work processes to minimize risk.
● Facilitated safety training programs and implemented recognition initiatives.
● Investigated incidents, conducted root cause analyses, and recommended preventive measures.
EDUCATION
Bachelor of Science (Honors): Chemistry
University of Calabar, Nigeria
Feb. 2009
CERTIFICATIONS
● Virtual Assistant Training - Fhenix Africa
Jun. – Aug. 2024
● Executive Tech Training - KODEHAUZ
● NEBOSH International General Certificate
Mar. – Aug. 2024
May 2013
