Wills Etukikpa

I am a certified Virtual/Administrative Assistant with experience in providing efficient customer support and handling administrative tasks for senior leadership and business executives, enhancing productivity and delivering top-tier client service.

I offer;

• Customer support (Chat, Email, Social Media). Full knowledge of Zendesk and Zoho for Customer Relationship Management.
• Task/Project Management (Jira, Trello, Click-up, Asana)
• Proper File Management, Data entry and Bookkeeping
• Resource Management (Full knowledge of Notion and Evernote)
• Scheduling

I have:

• Co-ordinated over 30 appointments monthly with 100% accuracy.
• Resolved Customer inquiries via email and chat and received 95% CSAT.
• Increased social media engagements by 25% in six months through efficient content scheduling.