William Ruiz

William Ruiz SKILLS HIGHLIGHTS / PROFICIENCIES ● ● ● ● Advanced in customer services Competent in teamwork Expert in fast learning, problem-solving Proficient in MS Office WORK EXPERIENCES MY VA STORY I am a proactive and responsible person, detail oriented and team player. I am able to prioritize workload in a fast-paced environment. Fast learner. Legal Support Help / Van Law Firm Nov 2022 - March 2023 General Virtual Assistant ● Reception (call, sms, chat, email support). ● Setting up appointments and calendar management. ● Email and file management. ● Client communication such as intake of potential clients. ● Gathering and organizing intake information and documents. ● Drafting and sending templated correspondence such as letters of representation. ● Insurance communication such as the opening of claims. ● Obtaining case-related information and documents such as police reports, policy limits. ● Medical provider communication, such as request and follow-up medical records, bills, and balance verification. ● Completing case checklist. ● With a background in Filevine CMS navigation. ● And all other general admin tasks that may be assigned (e.g. research, online purchasing, flight and accommodation booking, and the like). Instrumentos Musicales Allegro Store Manager Location: Caracas, Venezuela Language: English, Spanish Communication Skills: English: Advanced, Spanish: Advanced Writing Skills: English: Advanced, Spanish: Advanced Tools & Applications Background COMM ( GMail, Outlook, Skype ) CRM/CMS ( Filevine ) SOFT PHONE ( Zoom, Dialpad ) STORAGE ( GDrive ) OTHER/S (Canva ) ● ● ● ● Store Administration Effective development and implementation of standard procedures. Personnel management Create strategies to increase store sales. Instrumentos Musicales Allegro Assistant Manager ● ● ● ● Sep 2013 – Sep 2022 Customer Service Personnel management Preparation of weekly reports. Strong product knowledge and understanding of the customer base. Instrumentos Musicales Allegro Salesperson ● ● ● ● Sep 2014 – Sep 2022 Customer service Invoicing Inventory management Researching products for sale. Feb 2009 – Sep 2013 EDUCATION, CERTIFICATIONS & AFFILIATIONS Paralegal Power Breaks www.udemy.com Nov 2022 Central University of Venezuela, International Relations Sep 2017 - Jul 2020 New Professions Institute, Senior Computer Technician Sep 2006 - Jul 2008 INTERESTING FACTS ● ● ● Great sense of humor Curious Cheerful