William Mbiza

WILLIAM MBIZA Limpopo , Mokopane •--• https:/w.linkedin.com/in/william-mbiza PROFESSIONAL SUMMARY Dedicated IT professional with a solid foundation in technical support and troubleshooting, paired with training in IT and digital marketing. Proficient in Microsoft Office 365, Power BI, and cybersecurity, I combine technical skills with business acumen to enhance operational efficiency. Currently pursuing NQF Level 4 in Business Administration and IT Technical Support, along with Microsoft and digital marketing certifications, I am committed to continuous learning. With experience in business administration at a local school, I’m well-equipped to contribute to both remote and onsite teams. CORE COMPETENCES & SKILLS • Technical Support & Troubleshooting • Microsoft Office 365 • Digital Marketing • Power BI • Administration • Business Growth • Communication Skills • Leadership & Team Management • Critical Thinking & Problem Solving • Adaptability & Resilience PROFESSIONAL EXPERIENCE Ben Hlongwane Secondary School Business Administration & IT Support November 2024 - Present      Manage all office and administrative tasks, ensuring efficient operations and support for staff and students. Assist with IT technical support duties, troubleshooting and resolving hardware and software issues. Maintain accurate records and documentation, contributing to effective communication within the school. Collaborate with faculty and staff to enhance the use of technology in the classroom and administrative processes. Support the implementation of digital tools to improve administrative efficiency and educational outcomes. Quick Ticket Pty Ltd Caretaker/General Manager January 2021 - December 2023        Identified repair needs and major maintenance concerns, escalating issues to management. Promoted building security by locking doors and checking electrical appliances for safety hazards. Supervised a team of 9 staff, contractors, and vendors, ensuring smooth operations. Carried out day-to-day duties accurately and efficiently, contributing to overall productivity. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Created plans and communicated deadlines to ensure projects were completed on time. Worked flexible hours, including nights, weekends, and holidays, to meet operational demands. Villa Africa Boutique Hotel Maintenance Manager January 2016 - December 2018         Planned scheduled maintenance outages as part of a preventive maintenance program to minimize downtime. Supervised employee performance in preventive maintenance and safety protocols. Organized ongoing maintenance schedules to boost system performance and ensure operational efficiency. Assessed employee work and implemented improvements through targeted maintenance and landscaping strategies. Monitored safety compliance to maintain strict standards and protect team members from harm. Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity. Optimized supply levels to maintain stock within ideal parameters for anticipated needs. Investigated and resolved mechanical problems with machinery, including power tools and kitchen/laundry appliances. SUMMARY OF OTHER ROLES Managing director of Phutanang community development Jan/2023- Present EDUCATION • Matric/Grade 12, Somavunga high school • NQF Level 4 in IT Technical Support, Ctu training solutions ,ongoing • PL-900(Internationally Accredited), Ctu training solutions ,ongoing • MS-900 Fundamentals (Internationally Accredited), Ctu training solutions ,2024 • Digital Marketing, Digify pro online, 2024 • Business Administration, PMI training development, Incomplete(in progress) TRAINING AND PROFESSIONAL DEVELOPMENT • QuadPara Association of South Africa,Work readiness Program • Digital Skills and Entrepreneurship,National empowerment fund • BIdvest facility management ,Business Regulatory Compliance • BIdvest facility management ,Health and safety • BIdvest facility management ,financial literacy MEMBERSHIP AND AFFILIATIONS • Member ,QuadPara Association of South Africa • Member, DPSA LEADERSHIP AND COMMUNITY DEVELOPMENT • Director, Innovation trading and projects, 2023-Present • Volunteer, Phutanang community development, 2023-Present REFERENCES • Available on Request