PROFILE
Performance driven Customer Support professional with over 4 years of experience, a team player versed in excellent
communications, interpersonal and organizational skills, with comprehensive knowledge of logistical systems and Office
CONTACT
software. Recently worked in a fast paced office environment handling high level and sensitive technical documents. Skilled
team member who is highly detail orientated, committed to offering first-class service, and an excellent manager of time and
resources, who always puts the customer first.
WORK EXPERIENCE
Project Manager / Customer Relations Advisor
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DOWSING AND REYNOLDS - LEEDS UK
EDUCATION
UNIVERSITY OF DERBY-
BSc Music Technology & Production
First Class Honours / JAMES Accredited
ISLINGTON MUSIC WORKSHOP-
Music Technology & Sound Engineering
ROYAL ALEXANDRA & ALBERT SCHOOL-
GCSE
SKILLS
Project management -Staff management and training -Customer service -Excellent problem solving -E-commerce maintenance -Extensive leadership training -Advanced Google Suite proficiency -Excellent multi-tasker -Operates well under pressure -Administrative support --
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Receiving and resolving all initial customer communications, by phone, mail, and web-chat, prioritizing
support tickets around the daily schedule.
Working with Director of Operations as a Project Manager to research and apply new technologies to
the order processes to streamline efficiency and reduce shrinkage, to increase customer satisfaction and
reduce inquiries.
Designing and implementing processes for the POS system at the flagship brick and mortar store.
Overseeing companies' shipping, returns, and scrapping processes, and developing guides on Standard
Operating Procedures.
Creating and conducting a formal training program for the professional development of new hires in the
technical department.
Area Director / General Counselor
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BEBER CAMP (SUMMER CONTRACT) - MUKWONAGO, WI
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Managing a 7-person team and creating a curriculum for a 750 person children's summer camp.
Formally evaluating and training staff on curriculum, risk assessment & personal development.
Facilitating and executing programs and events throughout the summer.
Overseeing, providing support to, and problem solving with department members as needed throughout
the daily schedule.
Using G Suite to produce reports, train staff, create inventory databases and budget spreadsheets.
Executing enhanced communication by implementing a blog on the companies' website and emailing
bespoke content to parents.
Head of Technical Operations / Group Coordinator
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PERLMAN RETREAT CENTER (SUMMER CONTRACT) - MUKWONAGO, WI
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Coordinating events, including assuming the role of liaison and completing setup/tear-down for groups
of 50-350 participants.
Corresponding with clients via phone, email, and face-to-face conversations.
Managing the schedule of retreat staff, and facilities, leading up to and during retreats.
Designing and implementing the audio and visual needs for the group's events.
Instructing the group members on safety regulations, and behavior protocols.
Shift Leader
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TESCO - BILLINGSHURST, UK
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Anticipating customer and store needs by observing the patrons and environmental cues.
Maintaining a composed character during times of high volume or atypical dealings to keep the store
working to the companies' standard and being a positive role model for my team.
Administering required training for all floor staff via on-site presentations and e-learning to support the
companies’ mission.
Managing queries and complaints from customers face-to-face, over the phone, and by email.
Carrying out store procedures and operational policies during scheduled shifts, including procedures
regarding cash handling and the organizing of opening & closing duties.
Skyride Operator / Base Operations
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GROUSE MOUNTAIN RESORTS - VANCOUVER, BC
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Providing safety and tourist information to groups of up to 100 people.
Greeting and conversing with customers, validating tickets and providing general support and comfort to
customers - Nominated Employee of the Month for outstanding customer service.
Training new hires in day-to-day operations, risk management procedures, and providing exceptional ●
customer services.
Performing routine safety checks each morning before operation & maintaining the cleanliness of the
base.
Owner
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DOWN RIGHT APPAREL, OWN VENTURE - LONDON,UK
● Maintaining inventory and the website of a clothing company, dealing with customer enquires and
● promoting products.
● Designing, ordering, and packaging products to sell in an online shop.
INTERESTS
Composing -- Snowboarding -- Traveling
Hiking -- Playing Guitar -- Movies -- Puzzles
Co-Owner
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DOWN RIGHT SOUND & PROMOTIONS, OWN VENTURE - LONDON,UK
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Coordinating all essential aspects of an event, including payroll, scheduling, marketing, and
merchandising within tight deadlines.
Contacting bands, venues, and sponsors for self-run music events in the London area.
Managing accounting with Excel, creating advertising designs with Adobe Creative Suites, providing
technical support and promotional work.
