William A Funk
- |-| linkedin.com/in/williamaveryfunk
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An experienced Account Manager with excellent communication customer service skills that employs a
strategic, empathetic approach to achieve client satisfaction. Enjoys building relationships, networking,
growing business, and achieving goals. Superb time management, prioritizing, and autonomous working
skills.
Owns a demonstrated track of career progression. Managed 25+ accounts at any given time. Consistently
closed new contracts ranging from $1000.00 to $250,000.00, consistently closed service/support contract
sales renewals. Qualified leads with a 95% Success rate, provided accurate forecasting while actively
expanding channels and funnels to progress revenue intake and grow business.
Personal Context Info
American citizen currently residing in Warsaw, Poland, following a ten-year residence in Scotland.
Professional Experience
Account Manager
Scottish Communications Group, (Aberdeen, Scotland)
Dec 2018 – June 2021
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Account management within a highly competitive B2B market driving sales to existing clients,
onboarding new clients through various channels
Built on relationships ensuring all beneficial opportunities for clients and business growth were
addressed through regular contact, networking, upselling/cross-selling
Managed territory accounts, onboarded local & international clients derived through my contacts
and successful prospects
Assisted with aligning marketing and technical teams while keeping current with emerging industry
technology to compete and provide my clients with leading-edge technology solutions
Project Manager
Scottish Communications Group, (Aberdeen, Scotland)
Aug 2011 – Dec 2018
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Assured the modernization of the company through my extensive technical, software, and
hardware knowledge within the IT sector
Worked with cross-functional and 3rd party teams to drive progress, monitor performance,
facilitate changes, maintain project communications throughout
Led planning process meetings, managed design change, effectively and efficiently defined project
timelines and milestones
Maintained direct communication with clients as the primary contact to fully define the project
scope
Evaluated project performance and ensured projects were on track to meet customer expectations
within budget
Owner/Founder
Protech Computer Solutions, (Farmington, New Mexico)
Dec 2009 – Aug 2011
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Start-up creation of a business, sales/marketing, prospecting and onboarding of new clients,
finance and accounting
Provider of IT services and equipment in a B2B environment
Web design, hosting services, SEO, WordPress, Drupal, Joomla
Network creation, new installs, relocations, fix/break, computer, and network security
Electronics Engineer
Solution Electronics Video Surveillance Systems, (Farmington, New Mexico)
Feb 2008 – Aug 2011
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Surveillance camera, access control, communications equipment installation and servicing
Software and hardware training of systems
Electronic and mechanical engineering
Systems designing and proving of concepts
Skills & Proficiencies
Sales CRM software proficiency | Time management | Customer relationship and success management |
Negotiating | Lead Qualification | Pipeline Management | Sale process development consulting | Verbal &
Written communication | Goal & Target Setting | Proactive Social Networking | Project management |
Proposal writing | Leadership | Flexibility | Active listening | Researching & Data analysis | Microsoft office
suite & 365 | Share Point | Google Suite | Initiative | Organization | Growth-mindset
Remote communication & support software
Teams | Google Meet | Slack | Skype | Zoom | Cisco Webex | Goto Assist | LogMeIn | Cisco Webex |
Secure VNP
Sectors and Industry experience
Police | Military | Government | Energy | Healthcare | Retail | Oil, and Gas | Offshore | Public Safety |
Airports | Casino’s | Education
