Personal Details:
Name: William Barnard
Nationality: British
Phone: - / -
Email:-
Personal Statement:
Results-driven Operations Manager with a proven ability to streamline and enhance organizational
performance in remote, fast-paced environments. Adept at overseeing daily operations,
implementing effective policies, managing cross-functional teams, and driving process
improvements. Known for strong leadership, strategic thinking, and commitment to operational
excellence. Brings a security-first mindset aligned with Texaport’s mission to empower digital
transformation and ensure robust, compliant IT operations. Demonstrates expertise in aligning
operational strategies with business goals to maximize efficiency and support growth in managed IT
and cybersecurity services.
Skills: Operations Manager, Remote Operations, Team Leadership, Strategic Planning, Process
Improvement, Budget Management, Policy Implementation, IT Management, Cybersecurity
Awareness, Performance Metrics, Compliance, Industry Standards, Digital Transformation, SecurityFirst Mindset, Cross-Functional Coordination, Business Administration, Analytical Thinking, Managed
Services, Customer Service, Incident Response
Full Time Employment History
Mycelium Group
Head of Operations / Service Delivery – January 2024 – Present (Remote – UK hours)
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Owned and managed the full operations stack: OneDrive, Google Workspace, LMS
platforms, and internal tools—ensuring consistent systems across 70+ client projects.
Led regulatory compliance documentation processes including SOPs, training guides,
onboarding flows, and governance folders for internal and external teams.
Negotiated and maintained client terms of engagement, routing contracts for review,
signature, and structured digital archiving with version control.
Designed and delivered compliance training programs, equipping staff and partners with
SOP-aligned practices and documentation standards.
Built and maintained audit-ready document libraries, reducing compliance risk and enabling
faster due diligence cycles.
Oversaw project delivery operations, coordinating meetings, agendas, and milestone
tracking with a 95% on-time delivery rate.
Streamlined client logistics, onboarding sequences, and partner documentation—reducing
time-to-readiness by 30%.
Worked cross-functionally to align stakeholders on compliance, documentation standards,
and project timelines.
Client Delivery Manager - January 2022 – January 2024 (Remote – UK hours)
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Rebuilt and scaled the client delivery function, improving satisfaction and streamlining project
implementation with a 100% success rate.
Standardised reporting and documentation workflows, leveraging Google Workspace and Asana
to support efficient team operations.
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Project managed cross-functional initiatives including a company rebrand, GDPR compliance, and
the launch of a new LMS.
Integrated AI tools to improve client onboarding, marketing automation, and internal workflows.
Led on financial and legal documentation, while managing end-to-end delivery, client support,
and upsell opportunities.
X-Team Consultant – April 2022 – March 2024 (Remote -10-20 hours per week)
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Utilized AI tools to enhance productivity, resulting in improved output quality and efficiency.
Provided strategic insights for refining market positioning and marketing strategy
contributing to business growth.
Coached technical writers, elevating their profiles and enhancing content quality through
editing and guidance.
Set up the company’s charitable giving arm in Cambodia, working onsite to assure
compliance.
ISSR – SLT – Head of Student Services– Siem Reap – 2021 – 2022
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Taught A level and iGCSE Business, English & Global Perspectives
Co-led the School through Covid-19 as part of the senior leadership team.
Grand Mount International School – Head of English & Humanities – Phnom Penh 2019 - 2021
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Organised trip logistics and safeguarding and architected a full VLE as a Smart School.
Promoted the adoption of UK Cambridge Standards and implemented gamification.
Camps International – International Youth Expedition Leader 2017 - 2018
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Led school groups on 1–4 week expeditions to Kenya, Costa Rica, and Cambodia, overseeing
all on-the-ground logistics including accommodation, in-country transport, and cultural
immersion.
Managed relationships with local communities, suppliers, and in-country staff to deliver
ethical, impactful experiences blending conservation, service, and adventure.
Platypus Productions - February 2016 – January 2021 - Founder
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Project Managed all production operations, talent coordination, client comms, budgeting,
and deadline adherence across 50+ projects.
Delivered on-site shoots in diverse international locations, requiring meticulous logistical
planning and cultural sensitivity.
Built and maintained partnerships across education and nonprofit sectors, delivering
storytelling that amplified mission-driven work.
Capita IT Professional Services – Key Account Director - October 2010 to June 2016
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Delivered over £6m in deals from new and existing accounts and promoted rapidly.
Mentored junior salespeople to ensure all opportunities were taken.
Built high-performing, target oriented teams – driving organisational success.
Part Time & Seasonal Roles:
NCS The Challenge October 2018 – April 2019 (Seasonal) - Youth Programme Leader
The London Surfers - Head of Trips - 2015 - 2017
Education:
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MBA – University of East London – January 2022 – September 2024
Diploma in AI For Business – Penn State University - 2023
IPGCE (International Post Graduate Certificate of Education) – University of Derby
University of Leicester -2008 - 2011 2:1 BA (hons) Modern History and Politics
Google Foundation in Project Management
Diploma in Coaching - CPD Certified
Child Psychology Diploma – CPD Level 3
Advanced CBT Diploma – CPD Certified
SEN – CPD Level 5
Outdoor First Aid
The Skinners’ (Grammar) School - September 2001 - July 2008 (3 A levels, 10 GCSEs)
Adventure History & Hobbies:
I have always been adventurous, entrepreneurial and capable of independent critical thought and
decision making. I have had adventures all over the world, which have only added to this skillset and
built my resilience.
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2022 – 2024 – Organised and planned logistics for family backpacking with children 1 and 3
years old to 4 countries. Lived, worked and travelled.
2020 – Climbed Mount Aural – Cambodia
2019 – Solo traverse of Nepalese Annapurna – 4000m
2018 - Solo 250 km unsupported trek on the Camino de Portugues.
2018 - Solo travel to Costa Rica & Nicaragua 2017 to learn Spanish
Solo travel to Northern Thailand to build a group for a motorbike adventure through the
northern mountains
2016 - PADI Advanced with underwater filmmaking & night diving - 30 - 40 dives - Bali Sipidan - Mabu - Koh Tao
2016 – Solo filmmaking and teaching travel to Indonesia, Malaysia, Thailand & Vietnam
2015 - Climbed Mount Elbrus – Russia (5,642 m)
2014 - PADI Open Water
2014 - Summited Kilimanjaro - Tanzania (5,895 m)
2008 - Duke of Edinburgh Silver Award
2004 - 2007 - Skinners’ School Combined Cadet Force Inc first aid training
