Wilcon Joice Arbuis

-At a young age, I lived a life full of sorrows, problems, and hardships. My father decided to accept the offer for retrenchment and quitted the job in my freshmen year. Because of not having enough knowledge of what was really happening, I just enjoyed the time with money and perks. Time passed, our life became miserable and we came to a point that even in our pocket we didn't have a single penny. To make the story short, it wasn't the end that all. We get to experience a lot more than that. It was heartbreaking, and I thought I would be stuck where I was. However, on the bright side, I've been very thankful and grateful to those people surrounding me. It made me stronger and ambitious in a good way. I see myself as a goal-getter, optimistic and passionate. I realized how God is good to those who pray for Him. What I have been through was for me to learn that everything in the world is worth striving for a better outcome and success. In my college days, my brother wanted me to get a part-time job at the age of 18 in a fast-food chain(JOLLIBEE) things got better that time since we can even afford to pay for our boarding house and even can buy food to eat. Unfortunately, I did not finish college because I got pregnant and decided to stop schooling. Life was very hard on me. But I never stop praying and striving. After a couple of years, I tried to apply in the corporate world. I landed a job as a Technical Support Representative in a BPO industry with a Time Warner Cable Account a US Telco brand. I resigned and got another job still in the BPO industry as a Customer Service Representative/Consultant with Telstra another Telco brand as well but in Australia. Both have multiple responsibilities which were very advantageous. I get to learn a lot about both Accounts and Companies. My experiences of handling different types of customers have helped me become who I am today. I have gained skills I never imagined I could have. I can converse well with customers/clients and can uncover underlying needs. I am a team player that understands the problem but instead of dwelling on them I rather find the best resolution out of many options. My experience as a call center agent helped me adapt to changes with the business demands, provide quality service, and excel to whatever number the business is asking for.