- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 39 years old
- Location:
- Cabuyao, Laguna, Philippines
- Experience:
- 10 years
Wilbert Eikell C. Ng
Email Address:-Skype ID: Kellng
Phone Number:-
Objective:
To join, perform, grow and make a positive and profitable contribution in any field of service,
based from my potentials and skills.
Skills:
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Data Analysis and Report Creation.
Excel
Presentation
Database management
Organizational Skills
Time Management
Quick Learner
Experience:
Quality Analyst
Hinduja Global Services
Alabang, Muntinlupa, Philippines
03/2014 - Present
- Served as a Point of Contact for the Quality
Department. Responsible for distributing and
checking for completion of tasks of all Quality Analysts.
- Monitored calls to help measure
performance and help implement the
business's strategic objectives.
- Coached agents on Quality Policies and
Procedures. Also provided feedback sessions to help agents improve their call handling
based on opportunities found in their
monitors.
- Coached Team Leaders on how to use
the necessary quality tools during their
feedback sessions.
Customer Service Representative
HSBC
Alabang, Muntinlupa, Philippines
10/2010-02/2012
- Attracted potential customers by answering product and service questions; suggesting
information about other products and services.
- Maintained customer records by updating account information.
- Resolved product or service problems by
clarifying the customer's complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the
problem; expediting correction or adjustment;
following up to ensure resolution.
