Wilberk Koney

I am a results-driven professional with a solid background in operations, customer support, and administrative management. I have a proven record of delivering efficient support, managing teams, and building smooth workflows for clients and employees in remote environments.

As the former President of Highvibes Digital LLC, I oversaw the daily operations of a global music distribution and publishing company serving artists and labels across more than 40 countries. My responsibilities included onboarding new clients and employees, supervising operations across departments, and managing customer support through helpdesk systems. I also handled educational content on the music business and worked directly with customers to resolve issues promptly and professionally.

I successfully established Highvibes Publishing, where I managed the registration of musical works with collection societies and implemented structured royalty collection processes. My leadership helped position the company as a trusted global platform by improving communication channels, maintaining client satisfaction, and ensuring operational efficiency.

I am skilled in Microsoft Word, Excel, Google Workspace, and Freshdesk. I have strong experience in data entry, email management, ticket handling, and report generation. My work style is organized, detail-oriented, and proactive, allowing me to deliver consistent results under minimal supervision.

I value clear communication, timely execution, and professionalism. I enjoy supporting teams and clients by resolving problems, maintaining structured documentation, and ensuring smooth day-to-day operations. I take ownership of my tasks, pay close attention to details, and stay adaptable to new systems and workflows.

I am seeking a remote position in customer support, virtual assistance, or data entry where I can apply my organizational skills and operational experience to help businesses maintain excellent customer relations and internal efficiency. I bring strong multitasking abilities, patience, and focus on accuracy, ensuring that every client interaction and task is handled effectively.

I am passionate about learning and continuous improvement. I take pride in being dependable, resourceful, and solution-oriented. My experience leading teams, managing clients, and providing hands-on administrative support has built a professional foundation that fits perfectly with remote roles requiring discipline, precision, and accountability. I aim to contribute to any organization’s success by delivering excellent service and maintaining high operational standards.