WESLEY DUAVE
TOBINO
Customer Service
ABOUT ME
CONTACT ME
I have an experience in Graphic Design as a Freelancer and in
Copy Writing. Combines creative thinking with visual tools to build
designs that are not just pretty—but purposeful. And I was also a
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Customer Service for over 4 years of experience in a fast and high
pressure working professional environment. A team player who is
efficient and productive.
WORK EXPERIENCE
EDUCATION
(Feb 2025 - Aug 2025)
Father Saturnino Urios
Universtiy
Batchelor of Science Hotel and
Restaurant Management.
GRAPHIC DESIGNER
FREELANCE
Choose relevant templates
Modify layouts, fonts, colors, and images
Match the design with brand identity or project goals
2015 - 2019
(2023 - 2025 )
TOOLS
IQOR DAVAO
DAVAO FINANCE CENTER, SM LANANG DAVAO CITY
POSITION– CUSTOMER SERVICE REPRESENTATIVE
Assist customers with inquiries and concerns.
Canva
ChatGPT
Google Calendar
Microsoft Word
DropBox
Google Drive
Slack
Loom
Zoom
SKILLS
Copy Writing
Photo Editing
Customer Service
Basic Computer literacy skills
Management Skills
Critical Thinking
Process Flows
Communication Skills
Escalate issues to the appropriate department.
Resolves issues efficiently and professionally.
Document interactions and transactions accurately.
Meet or exceed performance targets.
Handle complaints and provide solutions.
Process orders and returns
(2020 - 2022)
VXI Centrale Felcris Centrale, Davao City
POSITION– RETAIL CUSTOMER SERVICE REPRESENTATIVE
Assist customer in placing order and inquiries about the
items.
Respond to customer queries and concerns.
Take orders. Process returns.
Provide information about products and services.
Respond to customer complaints.
Gather data on sales trends, common inquiries, and
customer suggestions