Wesley Duave Tobino

WESLEY DUAVE TOBINO Customer Service ABOUT ME CONTACT ME I have an experience in Graphic Design as a Freelancer and in Copy Writing. Combines creative thinking with visual tools to build designs that are not just pretty—but purposeful. And I was also a -- Customer Service for over 4 years of experience in a fast and high pressure working professional environment. A team player who is efficient and productive. WORK EXPERIENCE EDUCATION (Feb 2025 - Aug 2025) Father Saturnino Urios Universtiy Batchelor of Science Hotel and Restaurant Management. GRAPHIC DESIGNER FREELANCE Choose relevant templates Modify layouts, fonts, colors, and images Match the design with brand identity or project goals 2015 - 2019 (2023 - 2025 ) TOOLS IQOR DAVAO DAVAO FINANCE CENTER, SM LANANG DAVAO CITY POSITION– CUSTOMER SERVICE REPRESENTATIVE Assist customers with inquiries and concerns. Canva ChatGPT Google Calendar Microsoft Word DropBox Google Drive Slack Loom Zoom SKILLS Copy Writing Photo Editing Customer Service Basic Computer literacy skills Management Skills Critical Thinking Process Flows Communication Skills Escalate issues to the appropriate department. Resolves issues efficiently and professionally. Document interactions and transactions accurately. Meet or exceed performance targets. Handle complaints and provide solutions. Process orders and returns (2020 - 2022) VXI Centrale Felcris Centrale, Davao City POSITION– RETAIL CUSTOMER SERVICE REPRESENTATIVE Assist customer in placing order and inquiries about the items. Respond to customer queries and concerns. Take orders. Process returns. Provide information about products and services. Respond to customer complaints. Gather data on sales trends, common inquiries, and customer suggestions