Wendy Shingai Madende

Wendy Shingai Madende Molepolole, Botswana - |- www.linkedin.com/in/wendy-madende-03b243163 Objective Attentive administrative team member with people skills and clerical talents to serve staff and client needs. Reliable and self- motivated with judgement and knowledge to handle a wide range of daily assignments. Professional and organized with good multi-tasking and time management skills. Experience Home Horizons September 2020 - June 2023 Admin Assistant Implemented a record filing system to enhance document organization and management. Expedited the completion of forms, reports, logs and record to efficiently manage all documentation related to human resources. Contributed to the development and implantation of new administrative procedures. Managed the sorting and distribution of office mail and recording incoming shipments for corporate records. Conducted proofreading on business documents to ensure accuracy in spelling, grammar and compliance with office procedures. Monthly submission and reconciliation of expense reports. Shequality Pty Ltd May 2011 - Oct 2019 Office Administrator Orchestrated communications, financial, registration, record-keeping and various administrative functions. Engaged with customers via phone, email or in-person to provide comprehensive information. Monitored and replenished office supplies, ensuring team members remained focused and productive. Oversaw and accounted for petty cash to facilitate general office activities. Maintained vigilant monitoring of front areas to promptly address any queries. Managed both digital and analog files in adherence to established procedures. Scheduled conference rooms, prepared agendas and maintained calendars in preparation for meetings and events Coordinated the organization of spaces, materials and catering support for both internal and clientfocused meetings. Upheld a consistently high average of 90% in performance evaluations. Supervised a team of 5 interns during an internship program. Kept employee records current by updating and managing information, including contact details and requests for time off. Joyland Daycare Centre April 2010 - December 2010 Secretary/Receptionist Collaborated and communicated with parents, students and staff to address arising issues and concerns. Created and maintained digital and manual files. Assisted with the registration of new students and directing them to their relevant classes. Provided general clerical support including word processing, data entry, filing and typing. Answered the telephone and assisted visitors to the school. Assisted in planning and scheduling school events such as sporting events, field trips and graduation events. Composed documents like notices, school reports and bulletins. Scheduled appointments with students, parents and teaching staff as requested. Handled cash transactions and managed payments records accurately. Education Girls High School High school diploma ALevel 1995 Skills Records administration Project management Clerical support Teamwork Verbal communication Typing Organize files Data Entry Customer Service Spreadsheets Accomplishments Managed the reaccreditation process, leading to the issuance of a 10-year reaccreditation certificate, allowing the company to continue operating as a consultancy. Handled the compilation of 20 training manuals, on different courses, that were accredited by the local training and qualifications authority, utilized for training both clients and internal staff. Reference Available on request -