WENDY P. NAQUILA
Fraud & Risk Specialist | AML Investigator | Real Time Operations Analyst
CONTACT
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-San Pablo City, Laguna
CORE COMPETENCIES
Fraud Detection & Investigation
AML Compliance
Dispute Resolution &
PROFESSIONAL SUMMARY
Experienced Fraud and Risk Management Specialist with 6+ years in
fintech and BPO industries. Proven expertise in detecting fraud, leading
investigations, and aligning operations with AML regulations. Skilled in
real-time analytics and dispute resolution. Known for precision, compliance
awareness, and cross-functional collaboration.
PROFESSIONAL EXPERIENCE
Remitly - Fraud & Risk Specialist | Real-Time Analyst
| Workforce Scheduler
April 2019 – March 2025, Manila
Chargebacks
KYC & Customer Protection
Real-Time Queue Monitoring
Workforce Scheduling (Calabrio)
CRM Systems (Salesforce,
Amazon Connect, Freshdesk)
JIRA
LANGUAGES
English
Filipino (Native)
EDUCATION
Diploma in Computer Programming
Saint Benilde College of Science
and Technology,-
Investigated financial fraud cases, identifying $250K+
in risk annually.
Led multi-step AML case reviews, collaborating with
compliance and legal teams.
Created and managed agent schedules for highvolume call center operations, ensuring optimal
coverage based on call volume forecasts and service
level goals.
Built and maintained workforce schedules for 300+
agents, aligning with forecasts.
Sitel – Fraud and Dispute Specialist
October 2014 – March 2019, Manila
Resolved client disputes, processed chargebacks,
and reduced fraud recurrence.
Delivered high-quality customer service to both
clients and internal teams.
Investigated and communicated fraudulent activities
to customers, minimizing risk and enhancing
protection.
Resolved escalated concerns and led fraud case
reviews, including merchant representment
responses and recommendations for next steps.