Wendy Naquila

Experienced Fraud and Disputes Specialist turned Workforce Scheduler with a proven history in risk mitigation, customer service excellence, and real-time operations management. With over 10 years in the financial services and BPO industry, I bring a robust understanding of fraud detection, dispute resolution, and queue management.

My journey spans high-impact roles at Remitly and Sitel, where I ensured business continuity by managing complex fraud cases, maintaining optimal workforce schedules, and delivering data-driven insights for strategic decision-making. Proficient in tools like Salesforce, JIRA, Amazon Connect, and Calabrio, I thrive in fast-paced, metrics-driven environments.

Known for my keen attention to detail, adaptability, and passion for learning, I aim to continue growing in roles that value operational excellence and customer trust.