Wendy Carlota M. Resultan

Wendy Carlota M. Resultan 347 Barangay Coral Paniqui, Tarlac E-mail Address:-Mobile Numbers:- - Skype ID:-__________________________________________________________________________________________________ Skills and Areas of Expertise: Operating Systems: Windows • Linux • Mac Admin tools: Asana • Slack • Active Campaign • Help Scout Base Camp • Sprout • Front-end Wordpress • Buffer Google apps • Google Analytics • Google Tag Manager Shopify • BigCommerce • Magento • Simple Global • Salesforce Microsoft Office • Excel • Word • Powerpoint • Outlook Typing Speed: 55+ WPM Lead 100 Graduate (Sutherland Global Services) – For effective analytical, leadership and mentoring/developing skills Trained and proficient in both written and verbal communication Dedicated to commitments while maintaining a certain degree of flexibility Work experiences: Home-based Chat Support/Customer Success assistant – HelpFlow (June 2016 to April 2018) Answered queries and assisted customers through real-time chat. As a Customer success assistant, I was responsible in sending post-launch reports, sending NPS survey, and prepared metrics for meetings. Senior Quality Specialist – Amazon.com (Sutherland Global Services Tarlac – March 2014 – February 2015) Monitored incoming and outgoing calls to ensure quality customer service, and adherence to the policies and procedures of the client and the company. Provided feedback and coaching to assist in the creation of performance improvement. Reports Analyst – Play.com (Sutherland Global Services Tarlac – April 2011 – August 2012) Generated daily, weekly, monthly and quarterly reports client and SGS data requests. Technical Support Representative – Clearwire, now Sprint (Stream Global Services, Clark – October 2012 – October 2013) Assisted customers about their technical issues such as slow internet connection, unable to connect to router etc. Customer Service Representative – Play.com (Sutherland Global Services Tarlac – June 2009 – April 2011) Handled incoming calls from customers regarding their orders, accounts and/or website issues Floor support from December 2009 to November 2010 SME Apprentice from November 2010 to January 2011 Customer Service Representative – Symantec Enterprise (Sutherland Global Services Clark – September 2008 – June 2009) Handled incoming calls from customers regarding their orders, accounts and/or technical issues Personal Information: Birthday:December 10, 1989 Birthplace:Paniqui, Tarlac Gender:Female Civil Status:Single Citizenship:Filipino Religion:Roman Catholic Educational Background: Primary: Paniqui North Central Elementary School Paniqui, Tarlac June 1996 - March 2002 Secondary: Central Luzon High School Paniqui, Tarlac June 2002 – March 2006 Tertiary: Philippine Women's University Tarlac City, Tarlac June 2006 – May 2007 Vocational Course: Nursing Aide References: Atty. Charo Gonzales-Oca Lawyer Former Bureau of Immigration Chief Jonnel Abon Quality Associate Manager Sutherland Global Services Jon Tucker CEO HelpFlow I hereby declare that the above written particulars are true to the best of my knowledge and belief. Wendy Carlota M. Resultan