Wendell Pioquinto

I am a dedicated and resourceful Virtual Assistant with a strong background in supporting a wide range of administrative, communication, and operational functions. Over the years, I have developed a hands-on approach to streamlining processes and assisting professionals and teams in maintaining focus, productivity, and efficiency. My experience spans across key areas such as email management, calendar and appointment coordination, customer service, and admissions support.

One of my core strengths lies in email management. I’ve successfully handled high volumes of emails on a daily basis, ensuring timely responses and flagging messages that require urgent attention. My ability to organize and maintain inboxes helps clients stay on top of their communications without feeling overwhelmed. I pride myself on being detail-oriented and proactive in maintaining clear and professional correspondence.

Calendar organization and appointment setting are also part of my key competencies. I am highly effective in scheduling, rescheduling, and confirming meetings and appointments while ensuring minimal conflicts. I work closely with clients to understand their availability, priorities, and goals—allowing me to manage their time more strategically and effectively. I send timely reminders and coordinate with multiple stakeholders to ensure all parties are aligned.

In terms of call handling, I bring experience with both inbound and outbound communications. I maintain a courteous and professional tone, whether addressing customer inquiries, following up with prospects, or confirming appointments. I am also skilled in managing basic issue resolution with a solution-focused attitude, ensuring client and customer satisfaction throughout the process.

My background also includes solid experience in admissions and enrollment support. I have reviewed applications, tracked the submission of required documents, followed up with prospective applicants, and updated records in databases or CRMs. I assist candidates through each stage of the admissions process while ensuring accuracy, confidentiality, and timely communication with all parties involved.

In every role, I strive to be adaptable, trustworthy, and efficient. My ability to multitask, prioritize, and communicate clearly has consistently helped teams stay organized and on track. I am passionate about helping others succeed and take pride in contributing to smooth operations behind the scenes. Whether working independently or collaboratively, I remain committed to delivering high-quality support tailored to the unique needs of each client or organization.