Wendee Marie Lapating

WENDEE MARIE LAPATING CHARACTER My mantra at work is “to always get things done effectively and efficiently”. I am a dedicated individual who considers work as an extension of my life. One’s work is one’s lifeline. Work is like family. The level of dedication is similar. In order to be both effective and efficient at the same time, one has to do a job as if one’s life depends on it, even without being supervised. PROFILE SUMMARY I have been in the service industry for about 8 years. Most of these years were spent in an office. I have focused on building my home based career in 2015. I have worked as a travel expert for 2 years which required me to support customers in their travel needs, from hotel reservations to flight bookings and car rentals. I have also worked as a billing consultant for a telecommunications company in Australia. The job required me to assist customers in their mobile phone concerns from simple mobile phone plan queries to escalated billing issues. In March of 2015, I was able to work from home as a Customer Service Representative for a retail company in the US. I handled all types of communications, from emails to phone calls and live chat. EX PER IENCE CUSTOME R SE RVICE MANAGER, PREMIERE COLLECTIBLES, INC. FRANKLI N, TN — MARCH 2015 TO PRESEN T I handle all types of communications, from emails to phone calls and live chat. My job functions include processing orders, creating shipments, handling returns and refunds, interacting with website inquiries through live chat, managing the Paypal accounts of the owners by checking daily sales and resolving issues lodged in the resolution center, masspurchasing in Amazon and Barnes and Noble, and handling bestseller campaigns. I also oversee social media traffic of the owner's different companies via Facebook and Twitter channels. The company promoted me to Customer Service Manager in October 2015 and I presently manage 3 representatives who are all working home-based. I work from 9PM to 6AM for this company. PROJE CT MANAGER, TATE PUBLISHIN G, INC. MU STAN G, OKC — FE BRUARY 20 14 TO SEPT EMBER 2014 I manage the publication of a new book. This usually starts from when the author purchases a marketing package and is handed down to me to get its production going. Production involves editing, cover design, layout, and corrections. I mediate for the people involved in the process. BIL LIN G CONSULTANT, TELSTRA AUSTRALIA JULY 2013 TO JAN UARY 2014 I manage residential accounts for the company, answer customer service queries and billing concerns through voice and emails. SUBM ISS ION S REPRESENTATIVE, AUT HOR S OLUTIONS, INC. CEBU C ITY, PHILIPPINE S, MARCH 2011 TO JUNE 2012 I collect fresh materials like raw manuscripts from the author. I review them for quality and acceptability before they get endorsed to different areas in the production department. SERVICE ORDE R C REATOR, PH ILIPPINE LONG DISTANCE AND TELEPHONE CO. , DAVAO CI TY, PHIL IPPINE S, J UN E 2 00 6 TO SEPTEMBER 2010 I create orders for all applications wanting subscription from the company. The job required doing background check on customers, encoding subscriber details, dispatching people to get the installation done, and setting appointments for the service to get activated. CUSTOME R SERV IC E REPRESEN TATIVE, PEOPLE SUPPORT PHILLIPPINES, INC., CE BU CITY PHILIPPINES, OCTOBER 2 00 4 TO MARCH 2006 I attend to the travel and hospitality needs of Expedia clients which includes flight bookings, hotel reservations, car rentals and vacation packages. EDUCATION UN IVERSITY OF C EBU — BACHELOR OF SCIENCE IN ACCOUNTANCY, 2002 REFERE NCES Princeton Yap, Freelance Designer, Homebased Formerly with Premiere Collectibles and Premiere Marketing 0922 - Diane Jane Pico CSR, Telstra International 0928 -