Wendee Marie Lapating

I have been in the service industry for several years. Most of those years were spent in an office. I have started focusing on building my home based career in 2015.

I have worked as a travel expert for 2 years which required me to support customers in their travel needs, from hotel reservations to flight bookings.

I have also worked as a billing consultant for a telecommunications company in Australia. The job required me to assist customers in their mobile phone concerns from simple mobile phone plan queries to escalated billing issues.

In 2015, I was able to work from home as a Customer Service Representative for a retail company in the US. I handled all types of communications, from emails to phone calls and live chat thru olark. The job required me to process orders, create shipments, handle returns and refunds, investigate Paypal disputes and escalations, credit card charge backs, and other tasks needed for the customer service department.

Customer service is my forte and I have so much more to offer in this industry.
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