Wealth Okerhoghene Odivwri

ODIVWRI WEALTH | CUSTOMER SUPPORT EXPERT-| Delta, Nigeria | Linkedin.com/in/wealthodivwri/ PROFESSIONAL SUMMARY Results-driven customer support expert with 2 years experience in delivering high-quality service and troubleshooting customers issues. Equipped with a proven track record of building strong customer relationships through attentive listening, clear communication, and effective problem resolution. Highly skilled in utilizing CRM systems, managing complex support tickets, and delivering personalized service to exceed customer expectations. CORE COMPETENCES TroubleShooting Ticketing and Case Management Effective Communication Project Management Knowledge base Management Product Knowledge and Expertise Technical Proficiency Customer Relationship Management Time Management PROFESSIONAL EXPERIENCE CUSTOMER SUPPORT SPECIALIST Crest Karaoke Hub, Hybrid March, 2024 – November, 2024 ● Provided timely and effective support to customers via multiple channels (phone, email, live chat), addressing inquiries, concerns, and technical issues. ● Successfully diagnosed and resolved a wide range of customer issues, both technical and non-technical, ensuring a high level of customer satisfaction. ● Managed customer support tickets through the internal ticketing system (Intercom), ensuring prompt follow-ups and accurate documentation ● Maintained in-depth knowledge of Crest Hub’s products and services, effectively assisting customers with product-related issues and questions. ● Efficiently handled escalated customer concerns, de-escalating tense situations with empathy and ensuring positive outcomes. CUSTOMER SERVICE REPRESENTATIVE Botia Pharmacy, Remote ● Feb, 2023 – December,2023 Provided exceptional remote support to customers via phone, email, and live chat, addressing questions about medications, prescriptions, and pharmacy services. ● Assisted customers in placing and tracking orders for prescription medications, over-the-counter products, and health supplies, ensuring accurate and timely delivery. ● Offered detailed information on medications, dosage instructions, and potential side effects, guiding customers to make informed decisions based on their health needs. ● Resolved customer issues related to delayed shipments, incorrect orders, and billing discrepancies, ensuring customer satisfaction through effective communication and timely solutions. ● Gathered and documented customer feedback to improve service delivery and communicated customer suggestions to management for process improvements. ● Effectively handled customer complaints, using de-escalation techniques to resolve issues, and escalating more complex cases to higher-level support when necessary. EDUCATION Bachelor of Technology | Federal University Dutsin-ma, Katsina. Food Science and Technology CERTIFICATIONS AND COURSES CUSTOMER SUPPORT Digital Witch Support Community TECHNICAL SUPPORT Digital Witch Support Community TOOLS Google Suites - HubSpot - Intercom - Freshdesk - Pipedrive CRM - Trello - Asana ClickUp- Monday.com - Slack - Zoom - Zapier - Microsoft 365 - Drop-box 2018 - 2023