Wealth Okerhoghene Odivwri

As a customer support specialist who has been in the industry for 2 years, I have come to terms with the fact that there must be irate customers and clients at some point when handling customers, but the abiility to tame them and manage their emotions, and mine is one of those reasons why there will be a high rate of customer satisfaction and retention.

💡I have worked in the e-commerce, IT, and finance industries as a customer support specialist, helping brands stand out and stay relevant when it comes to their customers and clients, maintaining and building strong customer relationships, increasing the number of customer loyalty, and improving customer service using customer feedback and suggestions.

💡My expertise also extends to using various CRM tools like Zendesk, Intercom, Zoho CRM, HubSpot, Freshdesk, and others to manage customer relationships and enhance the customer service experience.

My Core Competencies:

🔹Professional Customer Interaction: Effective communication is the foundation of exceptional customer service, but in industries like e-commerce, IT, and finance, it goes beyond answering questions; it’s about providing clarity, reassurance, and proactive solutions in a high-stakes environment.

Whether assisting a customer with an online purchase, guiding them through a complex IT issue, or explaining financial service terms, I excel in clear, concise, and industry-specific communication tailored to each customer’s needs.

My approach is rooted in active listening, empathy, and problem-solving, ensuring that customers feel heard and supported at every stage. I also adapt my communication style across various channels: live chat, email, phone, and social media, maintaining a consistent brand voice that enhances customer trust and engagement.

🔹Product Onboarding: Successful customer retention starts with seamless product onboarding, the process of helping users understand and derive value from a product or service as quickly as possible. I assist customers in navigating online stores, tracking orders, and understanding return policies.

In IT, I guide clients through software installations, troubleshooting initial setup issues, and ensuring smooth adoption of digital solutions. In finance, I walk customers through banking portals, investment platforms, or insurance policies to ensure they maximize their financial tools.

🔹Enhancing Customer Service Using Feedback: Customer feedback is a powerful tool for growth, but only when used strategically. I specialize in gathering, analyzing, and implementing feedback to optimize customer service operations.

In e-commerce, this means identifying pain points in the purchasing process, refining return policies, and improving product descriptions based on common inquiries.

In IT, it involves recognizing recurring technical issues, simplifying user interfaces, and enhancing customer support documentation. In finance, it includes addressing concerns related to transaction security, improving clarity in financial statements, and streamlining service accessibility.

By maintaining a structured approach to feedback collection, sentiment analysis, and action-driven responses, I help businesses not only meet but exceed customer expectations, turning feedback into a competitive advantage.

Below are my Services & Skills:

• Customer Care.
• Customer Satisfaction.
• Troubleshooting.
• Complaint Management.
• Customer Relationship Management.
• Problem Resolution.
• Customer Service.
• Email Support.
• Active Listening.
• Customer Retention.
• Online Chat Support.
• Phone Support.
• Customer Loyalty Management.
• Order Tracking.
• Customer Onboarding.
• Call Logging/Report.
• Telephone.
• Payment Processing.
• Product Onboarding.
• Inbound Inquiry.
• Order Processing.

At the end of the day, all that matters is how happy and satisfied your clients or customers are, and I’m here to achieve that for you. Kindly get a message, let's get started.