Waqas Anwar Khan

WAQAS ANWAR KHAN   -- linkedin.com/in/waqaskhan888/ I have a decade of diverse experience and I come from a multicultural background spanning Saudi Arabia, Pakistan, and the UAE. I am experienced in customer support, filing systems, sales, administration, HR, and accident claim solicitation with a typing speed of 40 WPM. I have developed my communication, active listening, and problem-solving skills, which have allowed me to consistently offer top-notch support to customers. PROFESSIONAL EXPERIENCE: 7) Customer Support Representative in Ibex (for Walmart) | Sep 2023 – Feb 2025 • • • • • I have resolved a wide range of customer concerns for online orders, including the most common ones: missing items, incorrect address deliveries, and delivery delays, ensuring swift and satisfactory solutions. Investigated order discrepancies by tracking packages and initiate replacements / refunds along with compensations. Assisted customers via both incoming phone calls and live chat, showing empathy and efficiency in high-volume environments and taking escalations. Documented recurring issues and feedback to improve service processes and reduce future errors. Trained new team members on Walmart’s support protocols on tools like MS Teams, Zoom, Citrix, Dispatcher. 6) Customer Support Executive in Mindbridge (for Revolut) | May 2022 – Aug 2023 • • • • • Delivered seamless B2B and B2C banking support for Revolut customers throughout Europe, UK, USA, Australia, Japan and Singapore. Resolved cases but not limited to bank transfers, card payments, chargebacks, lost/reissue of new cards, subscriptions, accounts for children, bank statements, financial discrepancies, currency exchange, cryptocurrency buy and sell, ATM withdrawal cases etc. Onboarded freelancer/company business accounts by meticulously verifying country-specific regulatory documents, ensuring full compliance for diverse international clients. Resolved customer inquiries via live chat with a high level of empathy and problem-solving efficiency. Utilized tools like JIRA, Confluence, Salesforce, Slack, Zoom to streamline communication and resolve issues in fast-paced FinTech industry. 5) Solicitor for accident claims in QC Law Solicitors UK & Ireland | Nov 2021 – Apr 2022 • • Managed end-to-end road traffic accident claims in the UK and Ireland, securing compensation for vehicle damage, property loss, and personal injuries. Built evidence-based cases using injury medical reports (excluding whiplash), vehicle damage photos, loss of items like phones / laptops to build strong cases for claims from third-party insurances. • • • Liaised with clients, medical professionals, and insurance providers via phone calls and emails to ensure timely acquisition of required documents. Negotiated settlements for clients, maximizing compensation for injuries, vehicle repairs, and damaged property / electronics. Advised clients on legal rights and claim procedures, maintaining clear communication throughout the process. 4) Sales Team Lead in Alpha Omega (for DU Telecom UAE) | Sep 2021 – Nov 2021 • • • • I have successfully sold Wi-Fi devices to B2B and B2C via remote cold calling, meeting sales targets. As a team Leader, I have guided and mentored a team of sales colleagues, improving overall performance through training and real-time guidance. Made engagement with customers by understanding their requirements, offering them the best suitable package, effectively communicating product benefits suiting their needs to enhance conversions. Guided installation teams for new connections for efficiency through scheduling and updating customers with ETA for peace of mind. 3) Administration / HR & Stock Keeper in Daanish Boarding School | Apr 2014 – Apr 2020 • • • • Human Resources & Recruitment: o Streamlined recruitment process for a non-profit boarding school, successfully onboarding qualified staff across academic and non-academic roles by implementing multi-stage evaluations (written tests, interviews, skills demonstrations) to effectively assess candidates. o Administered various employment contracts (ad hoc, daily wage, multi-year), including performance-based renewals and compliance with all contractual terms using Word, Outlook, and Adobe Acrobat. Students’ admission: o Advertised using InPage Urdu and processed 1100+ annual applications for limited-seat free education program for 6 years. o Collaborated with faculty to assess applicant potential through entrance tests and interviews keeping integrity and adhering to government policies. Administration & Procurement: o Managed end-to-end tender processes for essential supplies (like dry ration, fresh ration, stationery, uniforms, toiletry items), securing cost-effective contracts with vendors. o Oversaw advertising and evaluation of procurement bids in compliance with institutional policies. Stock & Inventory Control: o Maintained 100% accurate digital (on Microsoft Excel) and physical inventory records for all school assets and supplies in permanent / consumable / petty cash ledgers. o Passed 6 consecutive internal/external audits with zero discrepancies, ensuring optimal resource utilization. 2) Real Estate Agent in Royal Shelter L.L.C., Dubai | Jul 2008 – Oct 2008 • • Achieved 100% closing rate on handled transactions (2 rental deals) during limited engagement period. Cultivated trust with tenants and landlords through transparent communication, ensuring compliance with Dubai’s tenancy laws and maximizing client satisfaction in fast-paced transactions. 1) Accountant & Data Entry Executive in Royal Shelter Building Maintenance L.L.C., Dubai | Jul 2008 – Oct 2008 • • • Maintained and updated complete company accounts using Microsoft Excel, ensuring 100% financial accuracy. Streamlined data entry processes for better operations, preventing financial discrepancies. Created detailed financial reports and cash flow visualizations to support business decision-making. ACADEMIC QUALIFICATIONS: M.Sc. (Computer Science) with 3.53 CGPA | The Islamia University of Bahawalpur C, C++, Visual Basic, Accounting, Economics PROFESSIONAL QUALIFICATION & CERTIFICATIONS: 6x LinkedIn Skill Assessment Badges | 2023 Word, Excel, PowerPoint, Acrobat, Outlook, Visio Computer Course: Word + Excel + Power Point + InPage | 2014 Falcon Academy, Rahim Yar Khan