Waqas Anwar Khan

I am a results-driven professional with 10+ years of diverse experience across customer support, sales, administration, HR, and accident claim solicitation. I come from a multicultural background spanning Saudi Arabia, Pakistan, and the UAE which has given me with strong adaptability and cross-cultural communication skills.

I specialize in delivering customer-centric solutions with expertise in email, phone calls, and live chat support, maintaining a typing speed of 40 WPM. I excel at understanding customer needs by actively listening to queries/problems and providing empathetic and tailored resolutions or products. My strong organizational skills, proficiency in filing systems, and keen attention to detail ensure efficient and professional service delivery. I focus on:

1. Active Listening & Empathy – Give customers undivided attention, acknowledge their concerns, and respond with patience and understanding.
2. Prompt & Accurate Resolution – Address issues quickly with correct solutions, minimizing wait times and avoiding misinformation.
3. Professional Communication – Maintain a polite, clear, and respectful tone across calls, emails, and live chats.
4. Words Matter – I deliver support with genuine care, ensuring customers never feel like they’re talking to a robot. My communication is intentional, choosing words that uplift, reassure, and empower, because language can either heal or deepen frustration.
5. Product/Service Knowledge – Master company offerings to provide confident, informed guidance and upselling when relevant.
6. Feedback and Documentation  – Log interactions, resolutions, and feedback for tracking and improvement.
7. Quick Learning – Adapt to diverse customer personalities, complaints, product or service requirements, and process updates flexibly.
8. Follow Company Protocols – Adhere to policies for returns, refunds, data privacy, and escalation procedures.
9. Proactive Problem-Solving – Anticipate potential issues and offer preemptive solutions to enhance customer experience. For example a feature or subscription that is unknown to a customer but may be useful to them and vice verse.
10. Continuous Learning – Stay updated on new tools, policies, and industry trends to deliver top-tier support.

I am familiar with various software tools like: Salesforce, Intercom, Confluence, Jira, Backoffice, Word, Excel, PowerPoint, Outlook, Teams, Slack, Zoom, Cisco IP Phone, Adobe Acrobat, Skype, Google Suite, Dispatcher etc.