Wanda Meza

Wanda Meza Remote Operations Specialist San José, Costa Rica cfmezaduran Professional Experience Travel Consultant II BCD Travel 08/2023 – 04/2025 | Hybrid Managed and meticulously organized high-volume travel data and documentation, ensuring top-notch accuracy and timely updates across over 300 monthly itineraries for corporate travelers. Designed and implemented data organization workflows using Google Sheets to streamline complex travel tasks, which significantly boosted operations efficiency. Resolved last-minute disruptions autonomously, maintaining a client satisfaction rating of over 95%. Drafted professional bilingual communications (EN/ES), tailoring the tone to the context and audience to ensure effective communication. Collaborated on improving internal processes and documentation by proposing enhancements that drove global consistency. Assisted teams with logistical tasks, proactive follow-ups, and case coordination, working with autonomy. • • About Me A proactive professional with 4+ years of specialized operations experience. I excel at optimizing workflows, organizing complex data, and implementing effective solutions. My keen eye for detail ensures quality and consistency, exceeding standards in high-volume environments. Languages • • • • Travel Counselor I CWT 08/2021 – 08/2023 | San José, Costa Rica Managed and documented complex logistical data for corporate travel itineraries, ensuring top-level data integrity and clear documentation. Resolved client issues and managed follow-ups, proactively minimizing delays and inconsistencies with a large international client base. Contributed to internal process improvements that measurably reduced travel data-related errors by 15%, demonstrating a keen eye for data quality. Collaborated effectively with remote teams across multiple time zones to meet tight deadlines and ensure seamless project delivery. Supported clients with structured communication, managing and resolving issues with a high level of detail and professionalism. • Spanish — Native/Bilingual English — Fluent EF SET C2 https://cert.efset.org/VPksxi • • Skills Google Workspace SEO Canva Slack Sabre Online Research Notion Trello Asana Education ICAO Commercial Pilot AENSA 2023 – 2024 | San José, Costa Rica • • Virtual Customer Service Representative Amazon 05/2021 – 08/2021 | Remote Ranked among the top 10% of customer service associates for both quality and speed, consistently exceeding internal protocols and Service Level Agreements. Maintained 90%+ customer satisfaction scores by efficiently handling a high volume of inquiries and repetitive queries across multiple platforms. Resolved 40+ daily complex inquiries, troubleshooting issues and providing efficient solutions to a diverse client base. • • •