Walter H Guillarte

WALTER H. GUILLARTE​ Strategic HR Leader | Organizational Development | Learning & Leadership Development - |-| LinkedIn 📞 ✉️ 🔗 Professional Summary Strategic HR leader with over 20 years of experience in Human Resources, Organizational Development (OD), and Learning & Development (L&D). Proven ability to align people strategies with business goals, ensuring HR is a catalyst for culture transformation, leadership development, and workforce performance. I have successfully: ●​ Reduced attrition from 64% to 25% by implementing targeted retention strategies and workforce analytics. ●​ Increased employee engagement (+37 eNPS) by redesigning employee experience programs and leadership initiatives. ●​ Developed corporate universities and leadership programs, training 10,000+ employees across industries. ●​ Transformed HR operations, optimizing hiring, performance management, and talent acquisition strategies. ●​ Led ESG & DEI initiatives, embedding sustainability and inclusivity into workplace culture. Passionate about building high-impact HR solutions—whether through talent development, leadership acceleration, culture transformation, or HR digitization. Professional Experience Head of Human Resources CIBI Information, Inc. | 11/2021 – Present | Makati, Philippines ●​ Rebuilt HR from the ground up, establishing policies, processes, and systems for scalability and long-term stability. ●​ Reduced turnover from 64% to 25% by leveraging workforce analytics and retention strategies. ●​ Implemented a skills competency framework, supporting career mapping, succession planning, and leadership development. ●​ Boosted employee engagement (+37 eNPS) through targeted leadership and culture-building initiatives. ●​ Spearheaded ESG and DEI programs, integrating sustainability and inclusivity into company culture. Cluster HR Head for Central Metro Manila SM Mart, Inc. | 12/2019 – 09/2020 | Pasay, Philippines ●​ Developed and executed people and OD strategies for 13 department stores and 5 affiliate companies. ●​ Led leadership coaching programs, improving managerial effectiveness and succession planning. ●​ Designed micro-training initiatives that reached 250+ employees, ensuring agility during the pandemic. ●​ Optimized recruitment strategies, reducing time-to-fill by 20% and improving hiring efficiency. Head of Training Shared Services SM Retail, Inc. | 10/2013 – 12/2019 | Pasay, Philippines ●​ Established SM’s first corporate university, delivering structured learning solutions to 10,000+ employees across 65 stores. ●​ Developed blended learning solutions, integrating digital platforms that reduced training costs by 15%. ●​ Led pre-opening training programs, onboarding 800+ employees per new store opening. ●​ Designed leadership acceleration programs, increasing internal promotions by 20%. Head of Training Systems and Support​ SM Mart, Inc. | 06/2011 – 10/2013 | Pasay, Philippines ●​ Spearheaded the implementation of organization-wide learning programs, aligning talent development strategies with business objectives and retail store operations to drive growth and performance. ●​ Revamped and redesigned 14 core training programs, tailoring content to meet evolving people and business requirements, improving employee engagement and skills development. ●​ Organized large-scale leadership conferences, bringing together 250+ top executives and 1500+ senior leaders to foster strategic alignment, share industry insights, and drive organizational transformation. ●​ Led pre-opening training initiatives, successfully onboarding 800+ employees per new store opening, ensuring all staff were equipped with the necessary skills to deliver exceptional service from day one. ●​ Cultivated a continuous learning culture by engaging managers and supervisors as co-trainers in executive micro-learning sessions, enhancing leadership skills, boosting workforce motivation, and driving productivity. Senior Manager of Human Resources South American Entertainment Corp. | 3/2010 – 6/2011 | Makati, Philippines ●​ Served as an HR business partner for 2 local properties and international operations (Daman, India), aligning business strategies with regional directives. ●​ Developed skills assessments and competency mapping, strengthening succession planning across hotel and gaming properties. ●​ Implemented engagement strategies, boosting employee retention and fostering a culture of belonging. ●​ Established a coaching culture, enhancing middle management effectiveness. Senior Manager of Human Resources Rockwell Land Corporation | 6/2009 – 3/2010 | Makati, Philippines ●​ Led HR operations across three companies, ensuring strategic alignment and policy consistency. ●​ Increased hiring efficiency, improving the fill rate from 73% to 91% and reducing time-to-hire by 30%. ●​ Developed the Employee Handbook & Code of Conduct, reinforcing values and compliance, achieving 95% adherence. ●​ Drove retention initiatives, conducting stay interviews and retention analyses to address critical talent risks. Head of HR – Talent Acquisition, OD, and Performance Digitel Mobile Philippines, Inc. (Sun Cellular) | 12/2004 – 06/2009 | Pasig, Philippines ●​ Strengthened employer branding, increasing high-quality applications by 40% and reducing cost-per-hire by 25%. ●​ Implemented workforce planning initiatives, aligning talent acquisition with business expansion. ●​ Revamped performance management systems, increasing productivity by 18%. ●​ Introduced HR automation, streamlining recruitment, onboarding, and employee development processes. HR Manager – Training & Organization Development Red Ribbon Bakeshop, Inc. | 05/2000 – 12/2004 | Quezon City, Philippines ●​ Developed training programs for commissary and restaurant staff, achieving 98% compliance in Good Manufacturing Practices (GMP). ●​ Co-established the Store Management Training Program, accelerating leadership readiness. ●​ Designed and facilitated team-building workshops, improving collaboration and employee engagement. Core Qualifications ●​ HR Strategy & Business Partnering ●​ Organizational Development & Culture Transformation ●​ Talent Development & Leadership Pipeline Growth ●​ Learning & Development & Corporate Universities ●​ Social Responsibility ●​ Employee Engagement & Change Management ●​ HR Digital Transformation & Process Optimization ●​ Diversity, Equity & Inclusion (DEI) Initiatives ●​ ESG & Corporate Education & Certifications ●​ Employee Experience Strategy, Design & Implementation | HRD Future | December 2024 ●​ Executive Development Program – Business Finance | Asian Institute of Management | 2018 ●​ Mini-MBA | Chicago Institute of Business | 2017 ●​ Bachelor’s Degree in Management | Central Colleges of the Philippines | 1995