Wafa

 Wafa khadher Date of birth: 10/03/1992 Nationality: Tunisian Gender: Female CONTACT cite des olives tunisia, 15 rue chikh Ali Al barrak 1005 elomran, Tunisia - (- ABOUT ME A self-starter who can be trusted to work with limited supervision, but who also knows when to ask for help. Wafa is always on top of her game, thrives on pressure, and has all of the skills required to manage her day-to-day activities. She has experience in all aspects of project planning and has no problem adapting to shifting priorities, demands, and timelines. As a complete all-rounder, she can manage all the resources on a project and is continually seeking opportunities to increase satisfaction. Her key strengths lie in her commitment to paying the highest attention to the needs of stakeholders, analyzing data, and identifying solutions. Right now she is looking for an opportunity to build a workforce with a top class service in an exciting and fast-growing company. WORK EXPERIENCE 15/02/2021 – CURRENT – Tunisia, Tunisia Quality Specialist Assist digital Performing internal audits Data analysis and Data management Interviewing and assessing new QS joiners Coaching and Feedback for agents and new QS Machine translation project weekly report Preparing and implementing quality assurance policies and procedures: ensuring that all standards of MTT regulations are observed. Weekly reports: Documenting quality team activities and creating audit dashboard reports. Addressing, discussing outliers, and proposing solutions with the Quality Manager. Creating and adjusting the Action plan Team results ' weekly report Team meeting, refreshers, and followup measures 02/2020 – 2020 – Tunisia, Tunisia Virtual assistant and Business representative: Freelancer Perfect-Que Canada Planning Appointment and scheduling Interviews Candidates screening Assisting in implementing SassLink project Weekly reports on the project phases timeline and scope Consulting meeting Business requirement analysis Documenting activities and project details Data Entry Administrative tasks ZOHO input Vendors listings and negotiation Preparing Budget for equipment and handling listings Email Marketing: Locate and screen potential clients Screening 01/06/2020 – 01/01/2021 – Tunis, Tunisia Customer lead supervisor intern Transcom Training staff in areas of customer service and company policies Managing workload flow and customer flow to ensure proficient customer service. Coaching and feedback Ticketing and escalation Weekly reports Monitor and evaluate new hire performance 28/08/2018 – 31/05/2020 – Tunis, Tunisia Customer service representative Transcom Consulting with customers to evaluate their needs, provide exceptional service, and give an extra additional workaround to prevent future risks. Emails, chat, and phone handling Open and maintain customer accounts by recording account information Maintain financial accounts by processing customer adjustments Identify and assess customers' needs to achieve satisfaction Handle complaints, provide appropriate solutions and alternatives within the time limit and follow up to ensure resolution 2018 – 2019 – Tunis, Tunisia Media Project Coordinator Tunisian Association of Young Urbanists Handles administrative tasks Ordering equipment and supplies Consulting meeting Managing deadlines and workflow Monitoring work and project progress Scheduling meetings and appointments Executing specific stages of a plan Project Documentation Accounting tasks EDUCATION AND TRAINING 06/2021 – CURRENT Data Analysis EDX organization 08/2021 – CURRENT Business Analytics and risk management course E-learning college 08/2021 – CURRENT SQL and Python DATA Camp 15/09/2017 – 30/03/2019 Master Degree: English civilization and gender studies Faculty of Art and Human Science Manouba 15/09/2010 – 30/06/2013 English License diploma Higher Institute of Languages Gabes LANGUAGE SKILLS MOTHER TONGUE(S): Arabic OTHER LANGUAGE(S): English Listening Reading Spoken Spoken Writing C2 C2 production interaction C2 C2 C2 DIGITAL SKILLS Microsoft Office / Outlook / Google Suite (Docs, Sheets, Slides) Avanzado / Search engine optimization / Tableau Software / Balanced Score Card / CV screening / Google drive, DropBox, FB, Instagram, Linkedin, Zoom, Skype, Asana, Trello, Slack, HelpScout / Six Sigma Yellow Belt / Data Gathering, Data Processing, Data Visualization, Data Analysis / R studio / Google Datastudio / Market Resarch / Organizational and planning skills / M&E / Theory of Change COMMUNICATION AND INTERPERSONAL SKILLS -Personal skills Teamwork. Responsibility. Dependability. Motivation. Flexibility. Patience. Stress management. Emotional control. Fast learner Team player Leadership skills Tech Savy Meticulous attention to detail Organization Problem solver VOLUNTEERING Volunteering projects Attending and participating in Digit up Training with ERASMUS Italian Agency 2018 Attending world heritage camp as a mentor in Morrocco 2018 with UNESCO "Sous Les Jasmin " Project 2018 with OMCT TUNISIAN RED CRESCENT Volunteer HOBBIES AND INTERESTS Travelling , Camping , Photography