Vybhav Kumar

Vybhav Kumar-| - | www.linkedin.com/in/vybhav-kumar Professional Snapshot ➢ A technology driven professional with nearly 8 years of total experience including last 3 years in a company that is a global leader in backup, recovery and cloud storage domain. ➢ Proven working experience in an application support environment. ➢ Achieved ITIL® Foundation Certificate in IT Service Management. Work experience IDrive Software (India) Pvt Ltd BACKUP SPECIALIST – TECHNICAL SUPPORT Bangalore, Karnataka February 2013 – May 2016 IDrive Inc. is a California based company specializing in cloud storage, backup, sync and remote access on all desktop and mobile platforms. It has an offshore research and development center in Bangalore. • Provide level 2 technical support over chat and email to IDrive/IBackup/RemotePC users worldwide and also respond to incoming sales leads. • Resolve users' issue in a clear, courteous and straight forward manner. • Research, troubleshoot and resolve complex issues independently. • Provide remote desktop support to resolve critical issues on Windows, Mac and Linux machines along with QNap and Synology NAS devices using remote desktop applications such as RemotePC, Teamviewer, Logmein. • Use CRM tool to manage and process that action that needs to be taken. • Build and provide advanced troubleshooting steps end-users. • Assist users to configure automatic backup/restore of critical data on MS Exchange, MS SQL, Oracle, MS Sharepoint, Vmware and Hyper V servers. • Follow Software Development Life Cycle (SDLC) as per industry standards to support customer and coordinate with the internal development team or any stake holders. • Assist customers in recovering data from Archives in their account. • Advice customers on how to backup and restore data on Linux machines using scripts and command line utility. • Monitor Data Servers and reporting to US server team in case of any issues and respond to server alerts in timely fashion as per the priority levels. • Perform regression and smoke tests for minor and major software releases of the in quality acceptance testing stage and user acceptance testing stage and report results of these tests to the quality and development teams. • Mentor new hirees in the team and monitor their performance. Send their weekly reports to the team supervisor. Provide technical training to the new hires as part knowledge sharing. Minacs (Concentrix) ASSOCIATE (Apple iTunes Advisor – Email support) Bangalore, Karnataka August 2010 – November 2011 Bharath Infra Exports and Imports Ltd Bangalore, Karnataka SYSTEM ADMINISTRATOR October 2008 – February 2010 PC Hardnet SYSTEM ADMINISTRATOR & FACULTY Bangalore, Karnataka March 2006 – January 2008 Other Experience VMG BPO TECHNICAL SUPPORT ASSOCIATE – SALES AND ACTIVATION Freelancer (LiveChat, USA) January 2012 – January 2013 Academic Credential Master of Computer Application (MCA) Sikkim Manipal University February 2013 – August 2016 Self-Evaluation Quick learner Motivated Good communicator Skilled multi-tasker Strong analytical skill Team player Personal Dossier Date of birth : 18th May, 1986 Marital status Languages known : : Single English, Kannada & Hindi Declaration I, Vybhav Kumar, hereby declare that the information contained herein is true and correct to the best of my knowledge and belief. _____________________________ Vybhav Kumar Bangalore, Karnataka 18. Sep. 2017 References HARISH BABU.V Backup Specialist – Tech Support (Tier-2) IDrive Software (India) Private Limited Brigade Tech Park, Whitefield, Bangalore – 560066. Mob --C.J. RAJENDRA PRASAD Former General Manager, Landmaark Mall Electronics City, Bangalore – 560100. Mob --