Vuyisile Khoba

Contact - (Work)- www.linkedin.com/in/vuyisilekhoba (LinkedIn) shotbyyalta.wixsite.com/ shotbyyalta (Personal) Top Skills Firewatch First Aid Vuyisile Khoba Technical Support Specialist Vanderbijlpark, Gauteng, South Africa Experience LETLOTLO OCCUPATIONAL HEALTH SERVICES cc Technical Support Specialist | Service & Application Support March 2023 - February 2025 (2 years) Vanderbijlpark, Gauteng, South Africa Search Engine Optimization (SEO) Provided Level 3 technical support to international and local clients, ensuring Languages Multifunctional Desktop Support: hardware, software, servers, printers & English (Native or Bilingual) Afrikaans (Professional Working) Zulu (Native or Bilingual) Xhosa (Native or Bilingual) service stability, availability, and reliability across multiple companies. networking security Monitored IT service performance, identifying potential issues and ensuring predefined Service Level Agreements (SLAs) were met. Managed incident resolution, diagnosing and resolving technical disruptions Sotho, Southern (Elementary) efficiently to minimize downtime and enhance system resilience. Tswana (Elementary) Setup/Backup management of user data on cellular devices, laptops, Mobile device pads. Certifications Conducted root cause analysis for recurring issues, implementing preventive Database Administration measures to improve long-term service reliability. Handled change management processes, documenting modifications to IT Honors-Awards services while minimizing business risks. Centre player Developed and maintained databases, troubleshooting and resolving SQL- First Team Tennis Player related queries to support critical applications. Captian of Cricket Team Oversaw DNS management and worked with APIs to facilitate seamless Matric Council system integrations and service operations. Conducted bug testing and issue resolution, collaborating with software developers and third-party providers to improve application performance. Compiled and analyzed service performance reports, tracking key metrics such as system uptime, response times, and user satisfaction to inform stakeholders. Engaged in customer support & relationship management, providing technical assistance via email, phone, Zoom, Microsoft Teams, WhatsApp, and Skype. Collaborated with cross-functional teams, including multimedia designers and external developers, to enhance service delivery and user experience. Identified technical problems and solutions, translating complex system issues into actionable recommendations to improve technology resilience. Page 1 of 4 Mizugameza Group (PTY) ltd Full-Stack Developer / Technical Support September 2016 - February 2023 (6 years 6 months) Cape Town, Western Cape, South Africao Provide Product Support via Email, Phone and Skype. Provide Hosting Support via Email and Phone. Installing operating System and software, Mirco- Soft, Apple operating systems. IT hardware or software trouble shooting Setup Standard and Enterprise accounts following in-house processes. Setting up new users' accounts and profiles and dealing with password issues. Writing website code with programming languages such as HTML, C++ and Java Producing, maintaining and modifying websites and user interfaces Manage Template and resolve queries related to HTML & CSS. DNS management. Handling Basic API queries and basic SQL tasks. Ensuring websites are accessible across many platforms, including laptops and smartphones Routinely testing websites for ease of use, speed and other quality factors Fixing any website issues or bugs that arise Working with clients to develop the overall look and design of a website Testing and Editing of “HTML templates” with the “HTML editor” in our software. Manage Ticketing System - Freshdesk. Rapidly establishing a good working relationship with clients and other professionals, such as in-house software developers. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Escalate to Development. Troubleshoot clients’ technical issues by re-creating problem and other methods of troubleshooting. Compile and Present weekly Technical Support reports of stats. Multifunctional Desktop Support: hardware, software, servers, printers & networking security Web Development and Social Media Management. Setup/Backup management of user data on cellular devices, laptops, Mobile device pads. Developing Website, Social Media Platform, Social Media Business integration. Page 2 of 4 Web analytics, tracking and reporting. Managing relationships with existing clients. Ensuring projects are executed within allocated budget. Analyzing and reporting on digital campaigns. Office Administration. Everlytic Technical Support June 2014 - May 2016 (2 years) Rosebank, Johannesburg Provide Product Support via Email, Phone and Skype. Provide Hosting Support via Email and Phone. Setup Standard and Enterprise accounts following in-house processes. Setting up new users' accounts and profiles and dealing with password issues. Manage Template and resolve queries related to HTML & CSS. DNS management. Handling Basic API queries and basic SQL tasks. Testing and Editing of “HTML templates” with the “HTML editor” in our software. Manage Ticketing System - Freshdesk. Rapidly establishing a good working relationship with clients and other professionals, such as in-house software developers. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Escalate to Development. Troubleshoot clients’ technical issues by re-creating problem and other methods of troubleshooting. Compile and Present weekly Technical Support reports of stats. Benchmark Email Technical Support Executive October 2012 - February 2014 (1 year 5 months) • Web Development with HTML & CSS. • Handling all the back end departments/processes. • Testing and Editing of “HTML templates” with the “HTML editor” in our software. • Maintaining data or Opt-In proof provided by clients during Email List approval process. • Reviewing Email Campaign content and checking for relation to their website or restricted content during Campaign Re-viewal process. Page 3 of 4 • Providing support to International Clients, Technical Issues / Queries and maintaining their accounts. Manage Ticket System - ZenDesk • Troubleshoot clients’ technical issues by re-creating problem and escalating it to the programming team if necessary. First National Bank - South Africa Treasury Custodian September 2009 - June 2011 (1 year 10 months) Education Durban University of Technology Diploma, Information Technology Science · (2011 - 2013) Page 4 of 4