Vladyslava Marushchak

Vladyslava Marushchak- PROFILE Customer Support professional with a proven ability to resolve complex issues, communicate clearly, and adapt quickly in remote, fast-paced environments. Experienced in multichannel support, technical assistance, and training. Selfmotivated, confident, and eager to grow within an international team that values development and collaboration. EXPERTISE CRM system Google Office - EXPERIENCES One Forma, Pactera Edge | Nov 2020 - Mar 2022 UHRS freelancer UvoTeam | Feb 2023 - Present Customer Support Team Representative Provided customer support across live chat (Twilio, WhatsApp), calls, and an internal CRM system. Resolved a broad range of technical and service-related issues with a friendly, customer-care-focused approach. Promoted to Tech Lead (Mar 2024), assisting teammates with real-time technical issues during shifts. Appointed People Partner (Jul 2024), onboarding and training new team members via structured remote sessions. Worked independently on morning shifts in a fully remote, shift-based support team. EDUCATION Bachelor Degree in | 2021 - 2025 LANGUAGES English - C1 Spanish - B1 Ukrainian - C2 Borys Grinchenko Kyiv Metropolitan University Completed a Bachelor's degree in English Language and Literature, gaining a strong foundation in advanced communication, critical thinking, and cross-cultural understanding.