Vladyslava Marushchak

I am a Customer Support professional with extensive experience in resolving complex client issues across various channels, including email, chat, and phone. I have worked in fast-paced, remote environments where adaptability, clarity in communication, and a proactive mindset were essential to success. My ability to handle multiple tasks simultaneously while maintaining a high level of accuracy has consistently contributed to improved customer satisfaction and team efficiency. In previous roles, I provided both technical and general support, often guiding users through troubleshooting steps, onboarding processes, and platform navigation. I have also contributed to internal training initiatives, helping onboard new team members and documenting workflows to improve knowledge sharing within the team. I am confident, self-motivated, and highly organized, with a keen eye for detail and a strong sense of accountability. I thrive in collaborative, multicultural teams and value open communication and continuous learning. My goal is to grow professionally within an international company that encourages development, teamwork, and innovation. With a customer-first mindset and a genuine passion for helping others, I am ready to contribute to a forward-thinking team where I can expand my skills and take on new challenges in customer experience and beyond.