Vixen Adelaide Borras

 Vixen Adelaide C. Borras #119 Blk 2 Lot 11 Area-A, Queen’s Row Subd., Bacoor, Cavite Mobile:-, Landline-- Work Experience Jan 2017 up to July 2017TSA (Telco Services Australia) Customer service and inbound sales Five e-comm Building, Pasay City, Metro Manila Resolving customer’s concern then transitioning to sales Doing cross selling and upselling Processing orders for new, additional and recontracts Mar 2015 up to Dec 2016 Convergys Philippines Customer Service Representative Northgate Cyberzone, Alabang, Muntinlupa City Handles billing disputes and customer’s requests Resolving customer’s issue on every call Provides information to all customer’s queries Jan 2015 up to Mar 2015 Increase Your Profits Virtual Assistant/Appointment Setter (home based online job) San Diego, California Promoting the business and offering beta program via Linkedin Calling prospects who booked for a phone appointment Encouraging prospects to book for a video appointment Dec 2014 up to Feb 2015 Very Good Website, LTD Telesales (home based online job) London, United Kingdom Business to business outbound calling Offers redesigning or creating a business website Setting up a phone consultation appointment July 2014-Dec 2014 Weekly Home Buyers Telesales (non-voice) (home based online job) Lakewood, Colorad, United States Business to business outbound calling Setting up an appointment for sales presentation July 2010-June 2014Convergys Philippines Customer Service Representative Northgate Cyberzone, Alabang, Muntinlupa City Handles billing disputes and customer’s requests Resolving customer’s issue on every call Provides information to all customer’s queries Apr 2006-Jan 2010 Teletech Customer Service Associate Aguinaldo Hwy, Bacoor, Cavite Answers calls to transfer to appropriate department Acquiring customer’s information for warranty process Upselling by offering extended warranty for notebooks, desktops and printers Jan 2003-Mar 2005SVI Connect, Inc. Telemarketer Emerald Ave., Ortigas, Pasig City Doing outbound calls to offer different products and services Responsible for closing sales over the phone Recording the call once customer agreed to sign up Dec 2000-Nov 2002Generali Pilipinas Administrative Assistant Quirino Ave., Malate, Manila Keeps record of sales made for life and non-life insurance including pre-need plans Provides updates of scheduled trainings and meetings Dec 1999-Sept 2000 EasyCall Paging Company Message Handling Specialist Dansalan, Mandaluyong City Encodes messages relayed by callers over the phone and transmits to pagers Ensures correct spelling and usage of punctuation marks Education Colegio de San Juan de LetranIntramuros, Manila BSBA Management St. Scholastica’s CollegeMalate, Manila BS Hotel and Restaurant Management Elizabeth Seton School Primary and Secondary EducationPamplona, Las Piñas City Eligibility Civil Service Commission Exam-83.10%, October 18, 2000