Viviane Kate Ledesma

Viviane Kate P. Ledesma Zone 14-A Talisay City, Negros Occidental Cellphone Number: - Email:- EDUCATIONAL BACKGROUND College : High School : Elementary : Carlos Hilado Memorial State College Bachelor of Science in Information System S.Y- AMA Computer College S.Y- Concepcion Elementary School S.Y- SEMINARS ATTENDED: Property Management USA Style Productivity and Quality Improvement Approaches in the Public Sector Webinar Series IT Management in a BPO Industry Understanding and doing research Spider, Bots and Web Crawlers Basic Android Development 2D Game Development Career opportunities in the game development and animation Career opportunities in the healthcare information management services sector Profile ● Computer Literate in Microsoft Office Such as Word, Excel, Outlook and PowerPoint ● Proficient in using Yardi, Salesforce, RentCafe, SouthData, GoTo, RingCentral Application ● Proficient in using Canva ● Capable in Video Editing and Photography ● Ability to handle stress ● Detailed-oriented and resource in the completion of projects with the ability to multitask and meet deadlines. ● Able to create support and harmonious relationship among co-workers or members with different walks in life. Achievements National Certificate Assessment (TESDA Dona Montserrat Lopez Memorial High School April 5, 2016 Work Experience Remotasks (freelancer) – Bacolod City – (July 2021 – January 2022) Data Analyst (2D and 3D Lidar Annotation and Lidar Segmentation) Professional Experience Global Strategic Business Process Solutions Inc. Global Strategic is a Philippine-based company providing solutions to businesses abroad. Our company is managed by business process outsourcing specialists in the US while our main staff is in Metro Manila, Philippines. Back-office Associate / Client Support Specialist – (February 2022 – March 2025) Assigned to a Property Management account. (Assistant Property Manager) Maintenance Coordinator       Provide daily support to the Maintenance Coordinators and Regional managers. Coordinate with Property Management regarding unit availability and any maintenance issues that may come up in available apartments Assist with work order processing and closing process, as needed. Provide accurate information to internal and external customers in a timely and professional manner, using the most appropriate format and means of transmission. Assist with various other projects as needed. Gather photos, videos and descriptions of tenant-reported issues, assess what’s needed and arrange timely repairs with vendors Leasing Coordinator       Handle Sending Notices to tenant (Lease Renewal Offer) Sending Email Blast to tenants (Reminder Policy) Lease Renewal Calls Serves as the tenant primary point of contact for tenant inquiries, promptly responding via email and text messages Handle tenant emergencies, move-in and move-out, and evictions Conducted thorough tenant verification processes, including background checks, credit assessments, and rental history reviews, to ensure suitability and compliance with leasing requirements Financial Management    Pull up Collection Report Collection Calls/Emails (Ensures payments are made on time, sending reminders regarding upcoming rent payment and follow up on any late payments. Working closely with tenants and Property Management to resolve outstanding payments) Performed comprehensive rent roll audits to ensure accuracy of rental income, verify tenant payments, and identify discrepancies for timely resolution and financial reporting. Utility Coordinator     Provide Utility Coordination and Oversight services for projects to internal clients. Assist with starting, disconnecting and payments of utility services for various accounts. Coordinate with Property Management regarding unit availability. Assist Tenants with any questions and/or concerns related to Utilities in their property. HOA Coordinator        Handle all aspects of HOA registration and other HOA matters Update HOA database, as needed Communicate with residents and HOAs on a daily basis Utilize exceptional interpersonal skills to develop a strong working relationship with HOAs and residents Provide timely response to all HOA related requests from internal and external parties Assist with HOA accounting, enforcement, and general business functions Acquire and maintain knowledge of current state, Local, and HOA statutes, policies and/or procedures