Ral
i EDUCATION
Degree in Marketing and International Trade
Universidad Tecnológica de Panamá, Panama
Sales Technician
Universidad Tecnológica de Panamá, Panama
Bachelor of Marketing and Advertising
Instituto Panamericano, Panama
o EXPERIENCE
Administrative Marketing Asistant for Easy Cargo Corporation Panama
VIVIAN
VARELA
Nationality: Panamenian / Spanish
I.D.:8-872-11
D.N.I.:-G
Fecha de Nacimiento:11/Jul/93 Edad:24
October 2016 – March 2018
Market research and identification of profitable rapid traffic methods,
word-of-mouth referrals, and customer loyalty for a freight company.
•
ABOUT
Mercadóloga
•
VIVIAN
VARELA
•
Dedicated, with a broad interest in
neuromarketing and the psychology
of sales. Creative, loyal, discreet, fast
Marketer
learner,
with
good
written
communication and experience in
customer service.
Increased traffic by 45% through improvements in the visibility of the
website and its ease of use.
Modified the social network accounts of the company, to increase
traffic to the website and attend some of the customer service. This
resulted in an additional website traffic of 15% and a 27%
improvement in customer satisfaction.
Created a Youtube channel, and explanatory videos that responded
with a step by step to the most frequent questions of the clients, that
allowed for a reduction of 28% of the flow of queries, leading to an
increase of the speed in which clients were responded to. This, overall,
had a positive impact on customer satisfaction and loyalty.
SKILLS
Photoshop
COURSES AND CERTIFICATES
Digital Marketing (SEO, SEM, Google AdWords & Analytics)
Creative Writing
Shaw Academy
Wordpress
Neuromarketing applied to Sales
Cursarium
Community Manager
Sell to the mind, not to the people
REFERENCE
•
Dictated by Jürgen Klaric
ING. YAHAIRA ATENCIO
Ex Manager – EASY CARGO CORP
--
•
Neuromarketing
INTERESTS
LIC. IRENE JIMÉNEZ
Ex Supervisor – EASY CARGO CORP
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LANGUAGES
Spanish (native) English (advanced)
Galician (basic)Japanese (basic)
Reading
w
Arts
Online
Shopping
G
Manual
Dexterity
Videogames
V
Music
Movies
Social
Media
I
Photography
