Vivian Varela

At a previous job I:

-Increased traffic by 45% through improvements in the visibility of the website and its ease of use.

-Modified the social network accounts of the company, to increase traffic to the website and attend some of the customer service. This resulted in an additional website traffic of 15% and a 27% improvement in customer satisfaction.

-Created a Youtube channel, and explanatory videos that responded with a step by step to the most frequent questions of the clients, that allowed for a reduction of 28% of the flow of queries, leading to an increase of the speed in which clients were responded to. This, overall, had a positive impact on customer satisfaction and loyalty