Vivian Ugorji

Vivian Ugorji PROFILE SUMMARY I am Vivian Ugorji, holding a bachelor's degree in Banking and Finance. With extensive experience in the professional space, I have developed a diverse skill set encompassing various departments, including Operations, Virtual Assistance, Customer Service, Email Marketing, Reconciliation & Settlement Analysis, Chargeback Management, Startups, Mobile Payments, Revenue Assurance, and Data Analysis. This broad expertise has equipped me with a comprehensive understanding of the financial technology sector and its related fields. I consider myself responsible and creative, with a strong sense of initiative. I thrive in collaborative environments, working with teams to solve problems efficiently and achieve organizational goals. I am confident that my diverse experience and proactive approach make me the right candidate for any organization looking for an enthusiastic and skilled professional to join their team. EDUCATION Internationally Evaluated Credentials Bachelor of Science – Banking and Finance Imo State University | Owerri, Nigeria 2015 SKILLS Settlement Reconciliation Effective and Professional Communication Bank Statement Reconciliation Documentation Management Microsoft Excel and Other Office Tools Team Collaboration Flexibility and Adaptability Integrity, Trustworthiness, and Innovation Fast Learner Customer Service Analytical/Problem-Solving Skills Energetic and Hard-Working Effective Time Management Proficiency in Software and Tools (Microsoft Suite, Slack, JIRA) Effective and Professional Communication WORK EXPERIENCE Reconciliation and Settlement Analyst 9japay | Lagos, Nigeria May 2024 - Present Reconcile daily, weekly, and monthly transactions. Perform analysis of settlement data to extract valuable business intelligence. Ensure daily settlement value is transferred to the company’s position. Investigate and resolve unsuccessful transactions. Manage relationships with partners related to settlement and reconciliation. Reconciliation, Revenue & Fraud Associate Dot Microfinance Bank | Lagos, Nigeria Reconcile transactions and perform settlement analysis. March 2023 – May 2024 Ensure daily settlement value transfer and resolve delayed settlements. Investigate and prevent fraudulent activities. Collaborate with internal teams and external partners on reconciliation and fraud issues. Utilize data analysis tools to identify inconsistencies and suspects. Banking Operations Associate Dot Microfinance Bank | Lagos, Nigeria February 2022 - February 2023 Set up workflow processes for smooth operations. Keeping track of day-to-day activities and resolving any problems that may arise. Manage daily task and responsibilities. Develop best practices for successful banking operations. Manage service discrepancies and ensure data accuracy. Collaborates with partners and colleagues to enhance the efficiency and effectiveness of the operations of the business. Build trust and relationships with merchant partners. Customer Service Specialist Accelerex Network Limited | Lagos, Nigeria December 2018 – February 2022 Handled customer inquiries and resolved issues related to transactions and settlements. Prepared detailed reports on customer concerns and transaction discrepancies. Coordinated with settlement banks and payment processing companies to resolve customer issues. Collaborated with the chargeback team to address and resolve customer disputes. Assisted agents with funding issues and ensured accurate processing of invoices. Customer Service Executive The Point Luxury Hotel | Anambra, Nigeria (Remote) March 2018 – Present Handle and respond to over 150 customer inquiries daily. Establish and maintain relationships with clients and team members. Resolve customer complaints diplomatically. Manage internal knowledge database. Personal Assistant Akpugo Primary School | Enugu, Nigeria February 2017 – December 2017 Managed the school principal’s schedule and appointments. Organized and maintained confidential files and documents. Assisted with administrative tasks such as drafting correspondence and preparing reports. Coordinated meetings and took minutes during staff meetings. Handled communications with parents, staff, and external stakeholders. Certifications and Trainings Data Analytics (2023) Back Office Operations, Settlement & Reconciliation Training Programme (2023) Managing Risks & Fraud on Mobile Payment Platforms (2022) Business Intelligence Analyst (2021) Basic Financial Literacy Training (2021)