Vivian Ugorji

I am Vivian Ugorji, holding a bachelor's degree in Banking and Finance. With over 7 years of extensive experience in the professional space, I have developed a diverse skill set encompassing various departments, including Operations, Virtual Assistance, Customer Service, Email Marketing, Reconciliation & Settlement Analysis, Chargeback Management, Startups, Mobile Payments, Revenue Assurance, and Business Intelligence Analysis. This broad expertise has equipped me with a comprehensive understanding of the financial technology sector and its related fields.

In my previous roles, I have demonstrated my ability to manage complex financial operations and provide top-notch virtual assistance. My customer service skills have enabled me to build strong relationships with clients and stakeholders, ensuring their needs are met and exceeded. In email marketing, I have successfully crafted and executed campaigns that drive engagement and conversion, contributing to the overall success of marketing initiatives.

My experience in reconciliation and settlement analysis has honed my attention to detail and analytical abilities, ensuring accurate financial records and efficient settlement processes. I have effectively managed chargebacks, mitigating risks and resolving disputes to maintain financial integrity. My involvement in startups has given me a unique perspective on the challenges and opportunities in emerging businesses, allowing me to contribute innovative solutions and strategies.

As a business intelligence analyst, I have leveraged data to inform decision-making and drive business growth, showcasing my ability to translate complex data into actionable insights.

I consider myself responsible and creative, with a strong sense of initiative. I thrive in collaborative environments, where I can work with teams to solve problems efficiently and achieve organizational goals. My primary interest lies in professional development, and I am eager to continue advancing my career in an organization that offers opportunities for growth and learning.

In addition to my technical skills, I bring a positive and enthusiastic attitude to any team. I am dedicated to continuous improvement, both personally and professionally, and I am always seeking ways to enhance my skills and knowledge. My commitment to excellence and my ability to adapt to changing circumstances make me an asset to any organization.

I am confident that my diverse experience and proactive approach make me the right candidate for any organization looking for an enthusiastic and skilled professional to join their team. I am excited about the possibility of contributing to a dynamic and forward-thinking company, where I can leverage my expertise to drive success and make a meaningful impact.