Vivian Ozioma Ezihe

 VIVIAN OZIOMA EZIHE CUSTOMER SUPPORT SPECIALIST|LEAD GENERATOR -| www.linkedin.com/in/vivian-ezihe PROFESSIONAL SUMMARY Exceptional Lead Generator with over 3 years of experience in customer support and telemarketing. Proven track record of increasing qualified prospects by 30% and boosting conversion rates by 25% through data-driven insights and personalized engagement strategies. Proficient at utilizing CRM software, scraping tools, and lead generation techniques to streamline processes and enhance customer satisfaction, achieving a 90% satisfaction rate. Seeking to leverage my skills in lead generation to contribute to a growth-oriented organization. WORK EXPERIENCE Lead Generation Operation Specialist November 2022 – March 2024 Vee-Connect Apparel- Remote Successfully identified and gathered over 5,000 potential leads using advanced web scraping tools, resulting in a 40% increase in the sales team's outreach efficiency. Implemented a systematic lead scoring process, categorizing leads from hottest to coldest, which improved conversion rates by 25% and reduced the follow-up time by 30%. Developed and maintained an organized CRM database, enhancing data accuracy and accessibility, leading to a 20% increase in lead follow-up success rates. Partnered with product development teams to create compelling demo experience that converted 30% of prospect to lead on-site. Conducted quarterly customer feedback surveys, analyzing data to identify trends and areas for improvement, resulting in a 10% increase in overall customer satisfaction over one year. Customer Service Representative                                                           November 2021- October 2022 CoreChannel USA – Remote  Spearheaded targeted telemarketing campaigns aimed at business owners across diverse industries, resulting in a 30% increase in qualified prospects within the first quarter. Elevated customer trust and increased conversion rates through engagement and personalized upselling techniques, achieving a 40% increase in average order value and a 25% boost in conversion rates. Analyzed customer feedback to identify pain points and drive product enhancements, leading to a 20% increase in customer satisfaction scores. Implemented a customer loyalty program that resulted in a 70% increase in customer retention and company profit over six months. Lead Generator March 2020 – September 2021 Westhigh Logistics Resources LTD – Lagos, Nigeria  Successfully generated high-quality leads for the company by utilizing targeted online marketing campaigns and data analytics, resulting in a 35% increase in lead conversion rates within the first six months. Developed a robust remote lead nurturing system that included personalized email campaigns and virtual consultations, leading to a 40% improvement in customer engagement and a 25% boost in sales pipeline growth. Identified and engaged high-value decision-makers in the Marine sector, leveraging industry expertise to achieve a 50% rise in sales appointments and drive substantial revenue growth by 20%. Led the integration of marketing automation tools with sales software to streamline lead capture and follow-up processes, reducing response time by 40% EDUCATION Bachelor of Science (BSc.)                                                                       December 2016 – July 2020 Political and Administrative Studies University of Port Harcourt – Rivers State CORE SKILLS Lead Generation Microsoft Office Web Scraping Upselling Techniques Customer Software Proficiency (CRM) ( Hubspot, Salesforce, Gohigh Level) Communication Tools ( Zoom, Slack, Microsoft team, Intercom) Web Scraping Data Management Data Entry Telemarking Customer Support Google Workspace Customer Retention Strategies Adaptability Communication Etiquette TRAINING AND CERTIFICATIONS Customer Relationship Management (CRM) - Great Learning Academy Customer Services Foundation/ Fundamentals - Coursera Data Entry - Udemy How to Write Cold Email  Anyone Will Respond to, Show Me You Know Me(SMYKM) - Apollo Academy CRM Software and Communication Tools (HubSpot, Slack, Intercom, GoHighLevel) - Digital Witch Digital Marketing Fundamentals - Indian Institute of Digital Education Salesforce Fundamentals - Udemy Salesforce Admin Certification - Udemy