Vivian Ozioma Ezihe

Vivian Ozioma Ezihe is a seasoned Customer Support Specialist and Lead Generator with over three years of experience in the field. Her expertise lies in leveraging data-driven insights and personalized engagement strategies to boost conversion rates and increase qualified prospects.

Vivian's professional journey began at Westhigh Logistics Resources LTD in Lagos, Nigeria, where she honed her skills as a Lead Generator. During her tenure, she successfully implemented targeted online marketing campaigns and data analytics, resulting in a remarkable 35% increase in lead conversion rates within just six months. Her innovative approach to lead nurturing, which included personalized email campaigns and virtual consultations, led to a 40% improvement in customer engagement and a 25% boost in sales pipeline growth.

Building on this foundation, Vivian moved to CoreChannel USA as a Customer Service Representative. In this role, she spearheaded targeted telemarketing campaigns aimed at business owners across diverse industries, achieving a 30% increase in qualified prospects within the first quarter. 

Her ability to elevate customer trust and increase conversion rates through engagement and personalized upselling techniques resulted in a 40% increase in average order value and a 25% boost in conversion rates.

Her core skills include lead generation, web scraping, upselling techniques, customer software proficiency (CRM), and data management. Vivian is adept at using various communication tools such as Zoom, Slack, Microsoft Teams, and Intercom. Her proficiency extends to CRM software like HubSpot, Salesforce, and GoHighLevel.

Vivian's track record of success, coupled with her adaptability and strong communication etiquette, makes her an invaluable asset to any team. Her ability to work remotely, meet deadlines, and consistently deliver results positions her as an ideal candidate for organizations seeking a dedicated and results-driven professional in customer support and lead generation.