Vivian Onuegbu

ONUEGBU VIVIAN CHINENYE Anambra State, Nigeria | - |-| https://www.linkedin.com/in/vivian-jacinta-6bb300244 Dependable Customer Service and Digital Marketing Executive with over Five years of experience and specialties in social media management, Lead generation, email marketing, web research, and Content creation; provided professional support to clients, and improved customer service according to the organizational service level. Outstanding communicator offering excellent customer retention practices and strong juggler who derives pleasure in multitasking and outstanding results. Increased client satisfaction by 50% within a bi-annual, scheduled over 350 appointments, and closed over 200 sales; achieved an average of 20% increase in organizational revenue annually. Willing to learn, grow, and excel in a fast-paced organization offering career growth and value addition. AREA OF EXPERTISE ● Expert Closer ● Customer Service (Email, Phone, and Live chat) ● Excellent Communication Skills ● Cold Calling & Appointment Scheduling ● Google Slide, Sheet, Word, Meet, One Drive. ● Teamwork & Negotiation ● ● ● ● ● CRM Tools (Zendesk, Hubspot, Slack, Freshdesk) Microsoft Excel, Word, Teams, Drive Slack, Zoom, Calendly, Skype Attention to Detail CRM Management ● ● ● ● ● ● Trello, Asana, ClickUp. Calendar Management Sales Closing Team Management Telemarketing Strategic Marketing WORK EXPERIENCE Lakefront Integrated Services November 2021 - October 2022 Digital Marketer ● Accomplished an increase in annual revenue by 23% through organizing and implementing direct and digital marketing strategies, including web, SEO/SEM, email, social media, and display advertising. ● Outperformed website traffic by 30% by developing, executing, and measuring integrated website statistics and multi-channel marketing strategies to increase agency awareness; generated and nurtured leads and supported business development efforts. ● Expanded user engagement analytics strategy; responded to information requests into how users interact with the new system; gained 40% increased shares on social media through a focus on viral content. ● Collaborated with influencers and key bloggers to extend public relations initiatives, yielding 30% ROI (Return On Investment) and a 15% marketing performance increase in 6 months. Sales Assistant/Customer Service Representative. February 2020 - July 2021 Jielle Business Services. ● Developed documentation and road maps for processes, tests, and promotions that succeed through email marketing; Integrated the state of the Art email campaigns into the new system with over 2000+ company email lists; aided open rates by 20%. ● Organized user engagement analytics strategy, responding to information requests into how users interact with the new system; gained 40% increased shares on social media through a focus on viral content. ● Introduced cutting-edge marketing strategies and took calculated risks to increase profitability and brand recognition, boosting brand recognition and online traffic counts by 55%. ● Acted as a liaison between high-profile customers by cultivating and deepening client relationships and partnerships that add value; decreased drop-off rate by 40%. Social Media Manager/Content Creator May 2018 - November 2019 Side Saddle Creations. ● Improved audience base by 50% and revenue by 20% in three months; created engaging and educative content for the brand’s social media platforms through the use of canva, carousel designs, and others. ● Collaborated with three professionals, content specialists, a graphics designer, and an email marketing officer to brainstorm effective content in compliance with Search Engine Optimization ranking; increased outreach and conversion by 18%. ● Increased brand’s metric analysis by 100% through monthly tracking and reporting of marketing campaign performance; optimized current media trends. ● Conducted keyword research and implemented SEO guidelines which raised Brand Patronage and media content likes by 21% and drove traffic up by 35%. Senior Administrative Assistant April 2016 - June 2018 Nnamdi Azikiwe University. ● Developed and updated Nnamdi Azikiwe University staff quarter’s working procedures and KPIs (Key Performance Indicators), resulting in 70% workflow. ● Responded to departmental appliance requests, troubleshot computer and printer Installation issues, and modified hardware and software through direct engagement with technicians. ● ● Maintained confidential files for students and maintained Nnamdi Azikiwe University Information System that involved attendance records, grades, scheduled lecture routine, sending out correspondence to appropriate persons such as lecturers, departments, students, and guardians where it applies Initiated required action for response to students' requests for academic inquiries including studentship information documents archiving and retrieval; communicated changes and information through the university social media handles and website; increased information dissemination to students by 40%. EDUCATION ● Master of Arts (M.A) Literature In English Nnamdi Azikiwe University, Awka ● Bachelor of Arts (B.A) English Language and Literature Nnamdi Azikiwe University, Awka PROFESSIONAL TRAINING ● Virtual Assistant certified by ALX Africa -