Vivian Onuegbu

Hi!

I am Vivian, a professional Customer Support Specialist. I excel in Customer Service and Support with a strong background in IT Support, CRM, and Online chat support. My skills include effective problem-solving, clear communication, and a customer-centric approach. I've successfully managed various projects, ensuring client satisfaction and fostering positive relationships. My commitment to excellence and adaptability makes me a valuable asset in delivering top-notch customer experiences.

My highly sought-after soft skills are: Empathy, organization, interpersonal skills, a positive attitude, conflict resolution, communication, time management, negotiation, relationship building, and collaboration.

𝐀𝐫𝐞𝐚𝐬 𝐨𝐟 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞:

• *Online Chat Support
• *Customer Support Service
• *Phone Communication
• *Customer Complaint Resolution
• *Customer Relationship Management
• *Email support
• *Calendar Management/ Appointment Scheduling
• *Research
• *Troubleshooting
• *Live chat support

I'm familiar with the following tools and software: Google Suite, Microsoft Office, Freshdesk, Zendesk, Hubspot, Microsoft Teams, CRM, Notion, Trello, Asana, Apollo, Slack, Calendly, Zoom, Clickup, Monday.com amongst others. 

In need of my expertise in your company? 

Send an invite or a message and let's discuss how I can bring my experience and be part of your valuable team.