Vivian Omeke

VIVIAN OMEKE Abuja, Nigeria |-| - https://www.linkedin.com/in/vivian-onyinye PROFESSIONAL SUMMARY Detail-oriented and results-driven Executive Virtual Assistant with 4+ years of remote support experience across administrative, executive, and customer service roles. Adept at managing complex calendars, handling confidential correspondence, automating workflows, and streamlining day-to-day operations for busy executives. Highly proficient in CRM tools (HubSpot, Zoho), project management platforms (ClickUp, Asana), and productivity suites (Google Workspace, Microsoft Office). Recognized for exceptional communication skills, proactive problem-solving, and commitment to confidentiality and efficiency. Seeking to bring organization and innovation to a fast-paced real estate environment. CORE COMPETENCIES           Executive & Calendar Management Email & Inbox Optimization CRM Administration (Zoho, HubSpot) Document Preparation & Digital Filing Project Management (ClickUp, Asana, Trello) Client Communication & Support Travel & Event Coordination Workflow Automation Google Workspace & Microsoft 365 Time Management & Task Prioritization PROFESSIONAL EXPERIENCE Executive Virtual Assistant Glow Media Solutions | Remote | March 2024 – April 2025    Managed CEO’s calendar, organized cross-time-zone meetings, and ensured seamless scheduling. Handled inbox prioritization and executive email correspondence with discretion. Generated performance reports and managed digital files via Google Workspace. Administrative Virtual Assistant Next Edge Consulting | Remote | September 2022 – February 2024     Supported 3 consultants by streamlining administrative workflows and updating CRM records. Managed task boards in ClickUp, assigned priorities, and followed up on deliverables. Scheduled and facilitated Zoom meetings, recorded meeting notes, and action items. Assisted with onboarding new clients using automation tools for communication workflows. Customer Support Virtual Assistant Ever Brite Online Store | Remote | June 2021 – August 2022    Delivered high-quality support through email and live chat, maintaining a 95%+ satisfaction rating. Processed orders and returns via Shopify and tracked customer interactions in Zoho CRM. Resolved customer complaints efficiently and escalated complex cases appropriately. EDUCATION B.Sc. Biochemistry University of Nigeria, Nsukka — 2016 – 2021 CERTIFICATIONS       Virtual Assistant Foundation Training – LinkedIn Learning Project Management Foundations – LinkedIn Learning Email Management for VA Professionals – LinkedIn Learning Customer Service Foundations – LinkedIn Learning Technical Support and Problem Solving – LinkedIn Learning Critical Thinking and Decision Making—LinkedIn Learning PERSONAL ATTRIBUTES      Strong verbal and written communication High emotional intelligence Organized and self-driven Quick learner and adaptable Confidentiality conscious