VIVIAN NWOKORO
Nnewi Anambra Nigeria
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Proven track record in enhancing customer satisfaction and retention at Brooks of
Waters through expert complaint resolution and service upselling. Skilled in Microsoft
Office Suite and adapt at building strong customer relationships, I excel in fast-paced
environments, demonstrating exceptional problem-solving abilities and a commitment
to excellence.
Work History
Customer Service Representative
Brooks of Waters, Nigeria
January 2021-January 2024
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Responded to customer requests for products, services, and company information.
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Maintained up-to-date knowledge of product and service change.
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Trained staff on operating procedures and company services.
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Recommended, selected and helped locate and obtain out-of-stock product based
on customer requests.
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Sought ways to improve processes and services provided.
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Exhibited high energy and professionalism when dealing with clients and staff.
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Responded to customer requests, offering excellent support and tailored
recommendations to address needs.
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Investigated and resolved customer inquiries complaints quickly.
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Created and maintained detailed database to develop promotional sales.
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Bolstered customer retention by creating and offering unique discount options and
inspiring interest in new product lines.
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Provided excellent customer care by responding to requests, assisting with product
selection and handling ordering functions.
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Followed-through on all critical inter-departmental escalations to increase customer
retention rates.
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Promoted superior experience by addressing customer concerns, demonstrating
empathy, and resolving problems swiftly.
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Delivered exceptional customer service to every customer by leveraging extensive
knowledge of products and services and creating welcoming positive experiences.
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Followed up with customers about resolved issues to maintain high standards of
customer service.
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Delivered prompt service to prioritize customer needs.
Data Entry Clerk
Chimaobi Hospital and Maternity, Nigeria
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September 2020-September, 2021
Scanned documents and saved in database to keep records of essential
organizational information.
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Sorted documents and maintained organized filling process.
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Organized, sorted and checked input data against original documents.
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Completed data entry tasks with accuracy and efficiency.
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Communicated with supervisors and colleagues to process data quickly and resolve
discrepancies.
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Followed established procedures to enter and process data correctly.
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Entered data into various computer systems accurately using Microsoft Office Suite.
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Verified accuracy of data entered into system to produce error-free reports.
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Verified data files prior to entry to maintain high data accuracy.
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Corrected data errors to prevent duplication or data degradation.
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Updated and maintained customer information, documents and records.
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Checked for accuracy by verifying data and records.
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Used computer software to store and retrieve data.
Translator and Interpreter
Janex Empire, Nigeria
September 2019-December 2020
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Translated documents from Igbo to English and vice versa.
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Provided verbal summaries of non-English documents for immediate use.
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Researched cultural etiquette and specific use of slang words.
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Reviewed final work to spot and correct errors in punctuation, grammar and
translation.
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Interpreted spoken and written languages other than English and vice versa.
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Translated other language books into English.
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Maintained message content, tone, and emotion as closely as possible.
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Provided cultural input to speakers to help parties who did not speak similar
languages communicate with and understand one another.
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Reviewed, edited and proofread translated documents for accuracy.
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Stayed current on new expressions and cultural changes impacting language
translation.
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Interpreted conversations between foreign language-speaking clients and others.
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Assisted foreign language-speaking clients with inquiries.
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Attended training programs to improve professional knowledge and interpretation
skills.
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Interpreted conversations simultaneously to help both parties conduct business,
handle medical needs or manage personal concerns.
Social Media Manager
Akirika Global Venture, Nigeria
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January 2019- July 2020
Oversaw team of communications and media relations professionals with focus on
achieving PR result.
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Wrote engaging and successful press releases to control information and public
opinion.
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Increased brand awareness through development and implementation of
successful public relations campaigns.
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Created and implemented systems and processes for monitoring media coverage.
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Collaborated with other departments to develop integrated branding and public
relations strategies.
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Oversaw social media presence and aligned posts to include branding and trending
ideas.
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Developed and promoted corporate brand, images and identity to media and public.
Education
Bachelor of Science in Pure and Industrial Physics September 2019
Abia State University, Uturu, Abia, Nigeria.
Certifications
ALX Virtual Assistant
Skills:
Data Entry, Data Collection, Information Security, Paperwork Processing,
Appointment Scheduling, Product Knowledge, Scheduling, Account updating,
Complaint resolution, Consultative Sales, Sales expertise, Dispute Resolution,
Computer Proficiency, Prioritization, Administrative Support, Complaint Handling,
Live chat support, Service upselling, Customer Relations, CRM Software, Customer
Service, Sales closing, Medical terminology knowledge, Research, Follow-up skills,
Microsoft Office Suite, Problem-solving abilities, Microsoft PowerPoint, Microsoft
Excel, Active Listening, Spreadsheets, Lead Generation, Receiving support, Report
Transcription, Building Rapport, Customer Relationship Management (CRM).
Languages
English
Igbo
