Vivian Nwanzang Bello

VIVIAN NWANZANG BELLO CAREER SUMMARY Results-driven sales closer with expertise in telesales, client relationship management, and sales strategy in international markets (UK & USA). Proficient in handling inbound and outbound calls, adept at closing deals in high-pressure environments. Skilled at guiding customers through complex financial processes and presenting tailored solutions that drive sales growth. A dedicated customer service professional with a strong background in coordination and business development, experienced with CRM software and RingCentral. Recognized for exceptional communication, strong negotiation skills, and effective problem-solving, I excel at fostering customer satisfaction and loyalty, consistently exceeding sales targets. SKILLS ● Proficient in CRM software, familiar with the RingCentral call application, and ZoomInfo. ● telesales ● Hardworking and disciplined. ● Effective written and verbal communication skills. ● Strong negotiation abilities. ● Excellent problem-solving skills. ● Client relationship management ● Fluent in Microsoft Excel and Word, as well as proficient with Google Mail, Google Drive, and search engines. ● Strong organizational skills. ● Team player. WORK EXPERIENCE Customer Service Representative DCS Communication Center, UK, Apr 2025 – Present (Remote, Lagos, Nigeria),  Respond to inbound calls and emails, providing prompt and accurate information about products and services.  Resolve customer inquiries and complaints to ensure a positive experience and foster loyalty.  Assist in upselling and cross-selling products during customer interactions to contribute to sales goals.  Maintain accurate records of customer interactions in the CRM system for effective follow-up and reporting.  Guide customers through financial processes, ensuring solutions are provided.  Gather customer feedback to improve service delivery and identify areas for enhancement.  Collaborate with team members and other departments to resolve complex issues and ensure satisfaction.  Meet or exceed key performance indicators (KPIs) related to call handling, resolution time, and customer satisfaction.  Participate in ongoing training to enhance product knowledge and customer service skills. Logistics Coordinator/ Business Development Executive, September 2022 to August 2024 Select Logistics Inc, Morristown, TN, USA (Remote, Lagos, Nigeria) ● Streamlined export documentation processes to expedite customs clearance and on-time delivery ● Organized and executed initial meetings with new prospects for the purpose of establishing productive business relationships, including price negotiations. ● Collaborated with carriers, shipping lines, and third-party logistics providers (3PLs) to ensure seamless freight movement. ● Respond to customer inquiries, resolve issues, and proactively offer solutions to ensure a positive customer experience. ● Monitor sales and track relevant KPIs to evaluate business strategy and optimize it for more sales. ● Lead generation and qualifying deals using the deal pipeline in CRM. ● Oversaw recording and timely dispatch of 30 loads. Customer Services Representative, June 2021 to June 2022 Cargo Alliance Inc, Texas, (Remote, Lagos, Nigeria) ● Executed high-volume outbound call campaigns (70+ calls daily) to generate leads and qualify potential customers ● Leveraged active listening skills and in-depth logistics knowledge to effectively resolve customer inquiries, both inbound and outbound. ● Liaise with the accounting team to follow up and confirm customer payments into the company account. EDUCATION ● Kaduna State University, Kaduna, Nigeria. – Master of Arts (M.A.) in Conflict, Peace and Strategic Studies Graduated: 2020 ● Kaduna State University, Kaduna, Nigeria. – Bachelor of Science (B.Sc.) in Political Science Graduated: 2014 REFEREE: Available on request CERTIFICATIONS ● Customer service program - Qlab University (2023) ● Written communication - Qlab University (2024). ● Digital marketing & e-commerce course- Google (In View). ● Project management Course - Google (In View)