Vivian Nwanzang Bello

I am a results-oriented Customer Service and Sales Specialist with proven success delivering excellent customer experiences and driving revenue growth across international markets, including the UK and USA. With expertise in telesales, client relationship management, and business development, I bring professionalism, empathy, and strategic focus to every client interaction.

📞 Customer Service & Sales Expertise

I’m highly skilled in managing inbound and outbound calls, resolving complex issues, and closing sales in competitive environments. My proficiency in CRM systems, RingCentral, and ZoomInfo allows me to track customer interactions, manage pipelines, and boost conversion rates. I communicate clearly, negotiate effectively, and consistently exceed sales and service targets while maintaining strong relationships with clients.

💼 Professional Experience

As a Remote Customer Service Representative at DCS Communication Center (UK), I handle customer inquiries, upsell products, and guide clients through financial processes with accuracy and care — ensuring satisfaction and loyalty.

Previously, as a Business Development Executive at Select Logistics Inc (USA), I managed logistics coordination, negotiated with carriers, and streamlined export documentation to enhance operational efficiency. My analytical approach to KPIs and sales metrics led to measurable improvements in performance and client engagement.

🧩 Administrative & Virtual Support Skills

Beyond sales and service, I provide reliable virtual assistance and administrative support. Proficient in Microsoft Office, Google Workspace, email management, scheduling, and data organization, I help remote teams stay organized, efficient, and focused. I’m disciplined, detail-oriented, and capable of handling multiple priorities under tight deadlines.

🎓 Education & Certifications

Master’s in Conflict, Peace, and Strategic Studies

Bachelor’s in Political Science

Certifications: Customer Service, Written Communication, and Digital Marketing (Google)

💡 What I Deliver

I’m dependable, self-motivated, and deeply committed to client success. Whether it’s resolving customer issues, building lasting business relationships, or exceeding sales goals, I’m passionate about creating value and delivering measurable results for every project.

Let’s work together to grow your business through exceptional service, reliable support, and performance that exceeds expectations! 🚀