Vivian Madu

I am a dedicated customer service support skilled in email, phone and live chat. I am driven by a genuine passion for driving customer satisfaction and delivering exceptional customer experiences.

With few years of experience in Customer service I have honed my skills in problem solving, effective communication, empathy and efficiency which are crucial for resolving customer issues ensuring their satisfaction.

During my career, I have developed a strong ability to navigate complex situations and handle challenging customers, I am adept at utilizing various customer support tools and systems.

I work well under pressure and remain composed. I also maintain accurate records of customer interaction with my attention to details. This allows for seamless collaboration with other teams to resolve issues efficiently.

I am skilled in CRM tools which has helped me ensure that i can effectively assist customers across multiple channels including phone, email. Chat and social media platforms.

I am also continuously seeking opportunities to enhance my skills and stay up to date with the latest industry trends and best practices.

As an exceptional customer service support professional, my commitment is to go above and beyond to provide exceptional service and exceed customer expectations and also contribute to the overall success of the organization.

I am confident that my strong interpersonal skills, dedication and problem-solving abilities make me an asset to any customer focused team.