Vivian Ani

Hello! Welcome to my profile.

I'm a highly skilled and result driven experienced Customer Support Service specialist and Administrative Assistant with over 5 years of experience in providing top-notched assistance to clients. I'm dedicated to ensuring customer's satisfaction by handling inquires, resolving issues, and providing timely and accurate solutions. I'm a result driven Customer Support who can professionally listen and calm irate customers and put smiles to their faces.

Throughout my career, I have worked with diverse industries, including e-commerce, technology, and banking sector. This exposure has given me a deep understanding of customer needs and expectations across different sectors. I have successfully managed high call volumes and maintained exceptional response times, resulting in improved customer retention and positive reviews.

My expertise lies in handling phone, chats and email support, where I'm able to effectively communicate with clients in a professional and friendly manner. I have a strong attention to details and excellent problem-solving skills, allowing me to quickly identify and address customer concerns. By actively listening to customers, I'm able to empathize with their issues and provide personalized solutions that not only meet their needs but also exceed their expectations.

I'm proficient in using various customer support tools and software, including Zendesk, Freshdesk, Intercom and Live Chat. These tools have enabled me to streamline customer support processes, ensuring efficient ticket management and seamless communication across teams. Additionally, I'm experienced in managing customer databases and maintaining accurate records of customer interactions. This allows for easy retrieval of information and reference, ensuring a personalized and efficient customer experience.

I'm a reliable and proactive team player, always willing to go the extra mile to assist clients and support my teammates. I thrive in fast-paced environments and I'm adept at handling multiple priorities simultaneously. My strong organizational skills and ability to work under pressure have consistently allowed me to meet and exceed performance targets.

My goal is to create a positive customer experience and build strong relationships with clients. I believe that excellent customer service is the key to customer satisfaction and loyalty. I'm confident in my ability to handle even the most challenging customer situations with empathy, patience, and professionalism. By quickly understanding customer concerns and offering prompt and appropriate solutions, I strive to turn potentially negative situations into positive experience.

If you're looking for a reliable and efficient Customer Support Specialist and Administrative Professional, I would be more than happy to assist you. Let's work together to provide exceptional customer service and exceed your clients expectations!.

My area of expertise Includes:

🪷 Customer Service

🪷 Administrative Support

🪷 Communication Skills

🪷 Problem Solving

🪷 Product/Service Knowledge

🪷 Technical Skill

🪷 Conflict Resolution

🪷 Multi-Tasking and Time Management

🪷 Quality control

🪷 Standard Operating Procedures (SOPs)

🪷 CRM setup and Management.