Vitus Victor

VITUS VICTOR MADUABUCHI | www.linkedin.com/in/VitusV/ | A tech-savvy highly organized and result driven Specialist with a friendly, approachable, and professional communication style highly skilled in managing end-to-end client services, data entry, strategic planning, coordinating complex cross-functional collaboration, maintaining unwavering timeline adherence for key deliverables, and often serving as the first point of contact for technical support and troubleshooting. Proficient in delivering critical operational support, using CRM/ticketing systems (Zendesk) and consistently providing highly empathetic communication via phone and email. Adept at multitasking in fast-paced environments while consistently meeting performance metrics and paying attention to detail. WORK EXPERIENCE Data Annotator Dec. 2025 – Present Atlas Capture ● Labeled and categorized text, images, videos, and other data types in alignment with detailed project guidelines and annotation protocols. ● Rated and evaluated model responses to support the continuous improvement of machine learning systems. Entrepreneurship Intern Oct. 2025 – Dec. 2025 Mountain Rivers Partners. (Remote) Utah, U.S.A ● Provided hands-on support for market research, business analysis, client management and practical understanding of launching and growing ventures from developing business models to customer engagement and data analysis. Project Manager April 2024 – Aug. 2025 RAH Real Estate & Development Int’l Company ltd. (Remote) Toronto,CN ● Successful track record in coordinating the work of internal and external teams to develop plans for Harison City estate. ● Maintained 95% accuracy in client records and eligibility checks, escalating complex issues to senior management and ensuring prompt resolutions. Project Manager Nov. 2021 – Aug. 2022 Pronet Inc. (Remote) ● Managed & overseed the affairs of Gameblock Subsidiary including the social media events & customer support of the company even on social media platforms. Increasing sales and awareness using CRM/ticketing systems for efficient customer tracking. ● Designed a shared issue-tracking system using Google Sheets, enabling faster trend detection which then delivered accurate, detailed, and prompt resolutions to customer issues ● Provided operational support including technology deployment and software configuration. Customer Support Representative Mar. 2016 – Aug. 2017 Elizade Nigeria Limited (Remote) Rivers, Nigeria ● Developed marketing strategy for sales of cars and collaborated with retailers on social media platforms, boosting company sales and meeting monthly goals. Also Delivered multi-channel support via calls, chat, and email, handling eligibility checks and scheduling, often serving as the first point of contact for customer inquiries. ● Managed and escalated complex issues through proper ticketing channels for timely resolution. Customer Support and Client Services Specialist Jan. 2015 – Jan. 2016 Carsquare (Remote) U.S.A ● Provided troubleshooting support and prompt resolutions for customer issues. ● Consistently met and exceeded established performance metrics in ticket resolution time. ● Respond to customer inquiries via phone and email. EDUCATION Bachelor of Applied Science in Information Technology Ensign College Bachelor of Science in Professional Studies Brigham Young University – Idaho Certification in Entrepreneurship Brigham Young University – Idaho Certification in Administrative Assistant Brigham Young University – Idaho Project Management Specialization Google LLC (Remote) SKILLS  Client Service & Active Listening  WordPress, Canva, Adobe  Microsoft office, Google Workspace and Asana  Stack, Trello, CRM & Zendesk (Ticketing Systems) April 2027 Salt Lake City, Utah, U.S.A Sept 2019 – April 2023 Rexburg, Idaho, U.S.A Jul. 2022 Rexburg, Idaho, U.S.A April 2023 Rexburg, Idaho, U.S.A Feb 2025    Outstanding Written & Verbal Communication Task Prioritization & Adaptability, Effective Time management, Proactive Problem-Solving Data Entry, Reporting & Documentation VOLUNTEERING Voluntary Full-time Missionary Service May 2017 - May 2019 The Church of Jesus Christ of Latter-day Saints Calabar, Cross-river State, Nigeria  Trained fellow zone members on effective communication and teaching skills. Resulting in actualization of monthly key indicators goal as a zone  Conducted weekly goal review for each missionary companionship in the zone.  Led zone of 22 missionaries for 6 months, received accolade for significant increase in weekly & monthly key indicator reports.