A tech-savvy Customer Support Specialist with a friendly, approachable, and professional communication style highly skilled in managing end-to-end client services, technical support, complex scheduling across fast-paced environments, and often serving as the first point of contact for technical support and troubleshooting. Proficient in delivering critical operational support, using C RM/ticketing systems (Zendesk) and consistently providing highly empathetic communication via phone and email. Adept at multitasking in fast-paced environments while consistently meeting performance metrics.
I also have 4yrs of experience as a project manager and an automotive engineer as well as an entrepreneur. I have multiple certifications from Brigham Young University-Idaho and Google LLC. I am also a social entrepreneur who supports education, empowerment, and equality for the youth, women, and marginalized groups. I am a visionary leader who has a passion for learning, facing challenges, and making a positive impact.
I am self-driven, a well-grounded business development professional. I have over 5 years cognate experience in Business development, Sales Strategy, High level business decision making and innovation. I improve and add value to all the organizations I have worked with. I am very hardworking and I will never compromise my morals and work ethics in discharging my duties. I work well with people and I am able to coordinate and effectively harness the abilities of members in my team. I am a well-rounded manager, actively involved in high level process decision making, business analysis and delivering core business objectives. Ever ready to execute and win.