Vishali Chhabra

-Vishali Chhabra - Linkedin.com/in/Vishali-Chhabra Toronto, ON PROFESSIONAL SUMMARY Excellent customer service and communication skills having served the customers across 24*7 store operations. Flexible team player, reliable and adaptable to dynamic environment having diverse experience in terms of Service, Process Improvement & Client/Vendor Management Enhanced customer loyalty and heightened sales by focusing on customer needs Prepared to use critical thinking to solve issues by using conflict resolution abilities. Skilled in training crew to promote the culture of collaboration and continuous sales improvement. Won the 2020 “Crew of the Year” award for having 99.57% customer satisfaction rating for exceptional customer service. WORK EXPERIENCE McDonald’s Team Lead Sep 2020–Present Cashier Crew Oct 2019–Aug 2020 Process POS transactions totalling up to $20K each day, including checks, cash, and credit/debit purchases or refunds. Educate customers on promotions of new products by giving them huge discounts which helped to enhance sales. Quickly and accurately count drawers at the start and end of each shift. Assist the store manager with audits and maintaining monthly Bills. Help customers by answering questions and fulfilling requests. Work double shifts during busy hours and cover for sick call-in employees to maintain excellent service levels. Assist customers in completing purchases, suggestive selling, and joining reward programs to promote customer satisfaction and sales. Process 25+ customer transactions per hour with extreme attention to details. Train new employees on POS system operation, customer service processes, and sales goals. Analyze purchases for signs of fraud. Prepare BOM (Bill of material) involving required departments for system expansion requirements. Interact with the clients through e-mails and calls to resolve the issues and maintain quality in all sorts of communication. Sending out monthly reports to management about the Monthly Performance of Employees. Closely follow standards to ensure safety and privacy of customer information. Assume a leadership role in absence of Store manager and maintained store’s normal operations and procedures. SKILLS Expert with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Outstanding Typing skills (WPM: 90) Excellent Mental Math ability Data Entry, Recordkeeping and Documentation Skills. Cash Handling ACADEMIC QUALIFICATION & CERTIFICATIONS Lambton College of Applied Arts and Sciences(Toronto) 2019–Present(Expected Completion in April 2021) Two-Year Ontario College Diploma Managed to Keep GPA> 3 till now High School: Coursework in Physics, Chemistry and Mathematics March 2018 Graduated as a topper with 90 percent IFIC Certification: In Progress